Description We are searching for cleared professionals who are passionate about their work and ready to take the next step in their careers! The talented individuals we hire at Synergy are provided with a multitude of contract opportunities from developing tip-of-the-spear capabilities to providing support for ongoing mission-critical operations. With high demand from our National Security customers for our talent and expertise, our employees are shaping the future in support of our customer's most critical needs and are working with some of the best and brightest in the industry. What you will be doing: Synergy is looking for a System Administrator to join the cyber support team. The System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Daily duties include: * Provide support for implementation, troubleshooting and maintenance of IT systems
* Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
* Manage the daily activities of configuration and operation of IT systems
* Provide assistance to users in accessing and using IT systems * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
* Provide support for the escalation and communication of status to agency management and internal customers
* Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide in-depth experience in trouble-shooting IT systems
* Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
* Provide support for the dispatch system and hardware problems and remains involved in the resolution process
* Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Requirements Requires a Bachelors degree in a technical discipline from an accredited college or university and ten (10) years of experience as an SA in programs and contracts of similar scope. Five (5) years of additional SA experience may be substituted for a bachelors degree. Required capabilities: * Linux and Windows Systems Administration
* Scripting (Shell, Perl, Bash, Python)
* Puppet
* NiFi
* STE/STN
* LatteArt
* Nessus
* 8570 IAT level II baseline certification (Security ) CLEARANCE REQUIRED * Must be fully cleared with the appropriate Polygraph. Benefits * Compensation : We offer highly competitive compensation so everyone can share in the growth of the company as we build its success together! * Health & Retirement : We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee Gym wellness benefit.
* Education : Individual growth is a priority at Synergy. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level.
* Work/Life Balance : A healthy work/life balance is essential for building and executing your work effectively at Synergy, but it's also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 11 paid holidays a year. Synergy also provides flexible work options that work with your schedule and lifestyle. * Great Corporate Facilities : Come by our corporate office and enjoy a weekly happy hour, take a drive to nearby restaurants, grab a snack or coffee in our cafe, or utilize our collaborative office space and conference rooms. About Us Formed in July of 2007 and headquartered in Columbia, MD, our talented, dedicated staff provide a broad range of services in cybersecurity, software, data transport solutions, systems engineering, and IT services to the U.S. Intelligence and Defense Communities. We deliver critical and innovative capabilities to high-level decision makers that enhance our nation's security. In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our E mployees, to our C ustomers and by continually improving P erformance (ECP). This is what sets us apart and enables us to be an autonomous yet agile business delivering huge results and meeting our customers' evolving demands. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services. Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class. If you are interested in learning more about Synergy and what opportunities may be available to you, let's start a conversation together! Our team is happy to speak with you about your experience and goals so that they may work with you in finding the kinds of positions that you are most interested in. Feel free to drop off your resume with us via our website or send it along to . Apply today and start your new career at Synergy!