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Technical Support Specialist - Hybrid (FT)

Synergistix.

Sunrise, FL | Full Time

$67k-85k (estimate)

6 Months Ago

Technical Support Specialist

Synergistix.

Sunrise, FL | Full Time

$83k-104k (estimate)

1 Month Ago

Technical Support Specialist - Hybrid (FT)

Synergistix. Sunrise, FL

$67k-85k (estimate)

Full Time | IT Outsourcing & Consulting 6 Months Ago

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Synergistix. is Hiring a Remote Technical Support Specialist - Hybrid (FT)

LOCAL CANDIDATES ONLY - Hybrid work after 90 days of employment

Position Overview:

The Technical Support Specialist will provide exceptional customer service and technical support for sales force automation applications and services.
The primary responsibility for this position is to provide technical support via phone, chat or email.

Responsibilities:

Provide in-depth support via phone, chat, email or remote session for our Synergistix suite of products, services and supported platforms.
Provide hardware and software support on laptops, tablets and mobile devices.
Proactively maintain communications with callers through the analysis and resolution process.
Provide daily follow-up to ensure customer satisfaction.
Track “Open Tickets” and keep ticket histories current and complete.
Perform outlined troubleshooting and information gathering prior to call escalation.
Complete company/client reports on a weekly and monthly basis.
Monitor all customer support calls in the call tracking system, return calls from customers, as well as enter new problems or requests into the call-tracking database on a daily basis.
Create technical documentation and offer suggestions for inclusion in department Knowledge Base.
Perform other duties and/or special projects as assigned.

Skill / Experience Requirements:

Bachelor’s in Computer Science, Information Technology or related field strongly desired. Proven work experience will be considered in lieu of degree.
Microsoft Certified Professional certification a plus.
2 years of technical support experience including extensive support experience in a Windows environments strongly preferred.
Experience providing software support and ability to troubleshoot hardware issues.
Experience with customer relationship management (CRM) tools and ticketing systems
Ability to effectively communicate with users of varying technical abilities.
Ability to perform problem diagnosis for end users with varying degrees of technical understanding.
Ability to troubleshoot software, printer, MS Office applications, FTP and network connectivity issues.
Experience in supporting mobile applications such as Android or IOS a plus.
Basic knowledge of SQL queries a plus.
Knowledge of basic programming fundamentals a plus (i.e. programming languages, debugging techniques, etc.)
Excellent customer service skills required.
Strong organizational, verbal, written and inter-group collaborative skills a must.
Ability to prioritize issues and respond accordingly.
Strong analytical and problem solving abilities.
Demonstrated ability to work individually as well as part of a team.
Self-motivated with the ability to take initiative and provide results.
Flexibility to perform duties outside of normal job scope.
Must adhere to shift start and end times.

Perks of Being a "Synergistian":

Synergistix offers a comprehensive benefits package including:

Comprehensive health plans with generous company match for employee and dependents.
401k plan
Dental and Vision plans
Supplemental/Gap Plans
Short and Long Term Disability insurance
100% company paid life insurance plan (with buy up)
Spouse and Children life insurance plans
Up to 5 weeks of Paid Time Off (PTO)
Paid Day Off during the month of your birthday
Paid Day Off during the month of your service anniversary
Company-paid Volunteer Time
Flexible work schedules
Telecommuting (for qualifying positions)
Casual Dress 5 days a week

Synergistix Cares about its Employees:

At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks:

Annual Employee Appreciation Day
Monthly Town Hall Meetings
Birthday and Service Anniversary Celebrations
Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
Bagel Friday’s
Game room
Dry cleaning service
Monthly appreciation events
...and much more!

Sounds Like You? Apply Now!

Synergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$67k-85k (estimate)

POST DATE

10/24/2023

EXPIRATION DATE

04/22/2024

WEBSITE

synergistix.com

HEADQUARTERS

SUNRISE, FL

SIZE

50 - 100

FOUNDED

1997

CEO

DON SCHENKER

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About Synergistix.

Synergistix is completely focused on creating solutions for Life Sciences companies. Our customer relationship management (CRM) solution includes flexible software, end-to-end services, and 100% on-shore support, allowing you to maximize the valueand minimize the total cost of ownershipof CRM. The Synergistix CRM solution is all-inclusive. That means no hidden costs and no surprises. Our goal is to be a true partner to your organization Your CRM Partner for Life.