We are looking for an energetic, reliable motivated Medical Front Desk Receptionist for our Columbus Clinics!

We at Low-T Center are here to offer customized programs for everyone's health goals and needs. We specialize in helping people change their lifestyle by assisting them with one of our personalized programs such as hormone replacement for hormonal imbalance, treatment of dietary consultations, nutrition programs, and weight loss treatments.

A Client Account manager / Medical Receptionist is responsible for overseeing the day-to-day account activities of our company's customers.

The Client Account Manager role includes helping the company in retaining its customers. He / she acts as the mouthpiece of the company to always keep the customer happy and responsive.

Accounts managers will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions per customer needs and improve the entire customer experience.

Our ideal candidate is able to identify customer needs and exceed client expectations.

Medical Front Desk Receptionist / Client Account Manager Responsibilities

Patient Interaction : Greeting patients with warmth and professionalism, answering phone calls, and responding to inquiries promptly.

Providing information about services, scheduling appointments, and directing patients to the appropriate areas within the facility.

Appointment Scheduling : Managing the appointment calendar effectively, ensuring that scheduling conflicts are minimized, and appointments are accurately recorded.

This may involve coordinating with healthcare providers and other staff members to accommodate patient needs.

Check-In / Check-Out Procedures : Collecting patient information, insurance details, and verifying eligibility. Assisting patients with completing necessary forms and ensuring that all required documentation is obtained.

Processing payments and providing receipts as needed.

Administrative Support : Performing various administrative tasks such as filing, data entry, and maintaining patient records in compliance with confidentiality regulations.

Coordinating referrals and medical records requests as directed by healthcare providers.

Communication Liaison : Serving as a liaison between patients, healthcare providers, and other staff members. Communicating important messages, scheduling changes, and relay information accurately and efficiently.

Problem Solving : Addressing patient concerns or complaints professionally and resolving issues in a timely manner. Knowing when to escalate matters to higher-level staff members when necessary.

Multitasking and Prioritization : Managing multiple tasks simultaneously in a fast-paced environment. Prioritizing urgent matters while maintaining attention to detail and accuracy in all aspects of the job.

Job Qualifications

Proof of High school diploma or GED, Medical assistant experience preferred, Customer service background in a fast-paced setting, at least 6 months Experience with Medical Front office reception required, must pass a Criminal Background check.

By effectively managing administrative tasks and providing exceptional customer service, they contribute to the overall positive experience and efficient operation of the facility.

Required Clinical Hours :

M 8-5, T 8-7 W 8-1, Th 7-5 F 8-5 and 2-3 Saturdays (8am-12pm) a month. When working Saturday, you will have a weekday off

Comprehensive Benefits included with health, dental, vison insurance, life insurance, PTO, bonus opportunities, tuition reimbursement, scrubs provided, employee discounts and accrual PTO with yearly increases

Job Posted by ApplicantPro

Last updated : 2024-05-21