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AutoNation, the nations largest and most admired Dealership group, is in an exciting phase of innovation and growth. We are looking for a Parts eComm Customer Relations Specialist to join our exciting and expanding team! AutoNations Customer Relations Operation (CRO) is located in the Fort Lauderdale, FL corporate office. We are passionate about serving customers, continuous improvement, and providing excellent service. This mission is central to how each member approaches their work. The team culture is collaborative, inclusive, and energetic. We enjoy contributing to the companys continued success.
The Parts eComm Customer Relations Specialist has direct interaction with customers and is responsible for responding to general information requests, resolving complaints or errors, monitoring orders, and processing returns while maintaining a high standard of service and professionalism. Candidates for this position should enjoy customer interaction and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. A successful candidate will have a unique ability to manage complex issues and deescalate situations while maintaining a calm and professional demeanor. They will be dedicated to customer satisfaction and creating customers for life.
Various systems will be used to ensure our customers expectations are met and questions are addressed quickly and thoroughly. Some of these tools may include a Parts eCommerce Website, Help Desk, Amazon, eBay, and Walmart Q&A platforms to efficiently resolve cases, answer questions, improve customer ratings and deliver an exceptional experience. The Customer Relations Specialist is a professional communicator with related experience engaging via phone, email, and other online channels. This is a critical role with high visibility and regular interaction with store operations, executives, and corporate support functions. Achieving production goals, accurate documentation and consistent execution of standard processes are areas of ongoing performance evaluation.
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Full Time
$51k-64k (estimate)
06/04/2024
06/23/2024