Job Description:

Role Summary/Purpose:

The VP, Product Training and Instructional Design is responsible for leading the Go To Market (GTM) product learning strategy, design, development, and delivery for internal sales teams and partners of Synchrony. This role, through the support of a direct and matrixed team, is charged with ensuring sales professionals have expert knowledge of products and capabilities. This role also has responsibility for driving the learning of sales enablement platforms and tools while using sound instructional design methodologies in training content creation. Additionally, this role is responsible for the administration and the delivery of training content through the external learning management system.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Lead the strategy, design, development, and delivery of curricula, and content to drive growth for internal and external audiences.

• Lead a team of training consultants and instructional designers to analyze needs, develop training, and implement learning solutions.

• Create a consistent training development and delivery process for product and technology launches.

• Partner with sales leadership, the growth organization, and key stakeholders to drive the adoption and use of sales enablement platforms.

• Responsible for the administration, implementation and overall management of learning technology and management systems.

• Continually engage and influence training colleagues to evolve and support the needed learning solutions, technologies, and deliverables to ensure the success of the team goals and priorities.

• Proactively identify and research training capabilities and solutions that solve unmet needs, improve upon current capabilities, or add to the overall training program.

• Determine ongoing training and coaching needs through direct observation; review of assessments; evaluation of sales and quality data; and consultation with sales managers on training needs.

• Deliver training content through multiple platforms including live classroom training and virtual training as well as recorded programming.

• Ensure policy and procedure controls are adhered to; E.G. training resource materials and classroom materials are kept current and maintained.

• Maintain a comprehensive understanding of the company, competition, product, pricing, and served markets through field engagement, call listening, trade show participation and strong connectivity to organizational resources.

• Develop and maintain excellent working relationships with functional and business stakeholders.

• Actively engage and regularly update key stakeholders on the status of projects and programming, the results of ongoing competency assessments, and the implementation of new learning strategies.

• Manage an operating budget and deliver on goals and objectives.

• Lead special projects and perform other duties as assigned.

Qualifications/Requirements:

• Bachelor’s Degree. In lieu of degree, HS Diploma/GED and 8 years of equivalent experience in Financial Services.

• Minimum of 5 years of instructional design and program management experience.

• Minimum of 5 years of experience in development and implementation of learning programs including needs assessment, content development, measurement, and delivery.

• Minimum 3 years of people management experience.

• Demonstrated experience leading and influencing across a matrixed organization

• 5 years of experience presenting ideas and recommendations to senior level audiences

• Proficiency (MS Office Suite, RISE, Camtasia, Articulate)

• Ability to travel up to 25% of time

Desired Characteristics:

• Excellent relationship management, communication, and presentation skills and proven ability to work and influence across all functions and levels in a matrix environment.

• Proven track record of delivering results; detail oriented, capable of handling multiple projects at once, and meeting deadlines.

• Technically savvy with the ability to quickly adopt and master new tools/technology.

• Experience with Learning Management Systems and similar technologies.

• Experience building and leading strong, diverse teams and deliver results.

• Critical thinker; innovative problem solver; team player; self-starter.

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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