Job Description:

Role Summary/Purpose:

Lead and participate in the development of policies, standards, procedures, charters and other supporting documentation for the Risk organization, as well as provide second line oversight of the Business’ governance documentation. Reporting to the VP Policy and Procedure Governance Leader, this position will work directly with various Risk pillars leadership teams to document their various processes and governance activities. Working with other Risk function teams, the role will provide oversight to various governance teams in the Business to ensure their documentation is current and consistent with Synchrony requirements. The position will lead the creation of and manage a new approval workflow for standards and procedures, as well as be responsible for the management of the Critical Document Repository.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Lead the development and maintenance of policies, standards, procedures, charters and job aids

• Facilitate approval of policies, standards, procedures, and charters through the various governing bodies and/or individual resources

• Liaise with the various leadership teams to understand and evaluate compliance with Company policies

• Fully implement the Company's policy framework throughout the Risk function

• Work with other Risk teams in the second line oversight of the Business, including ensuring that governance documentation is up to date and complete

• Ensure standards and procedures align with overarching policies and further support other critical documents such as charters, the Risk Appetite Statements and the Enterprise Risk Governance Framework

• Work with Level 3 process owners to proactively identify areas in need of standards, and procedures, and ensure that RCSA information is consistent with governance documentation

• Update and maintain the Master List of Standards and Procedures

• Lead the creation and management of new standard and procedure workflow

• Manage the Critical Document Repository, including maintenance of access protocols and requests

• Assist in responses to regulatory exams or other document requests

• Build and develop subject matter expertise across all pillars of Risk

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree, OR in lieu of degree, a High School Diploma / GED and a minimum of 8 years of Risk Management, Audit or other governance experience

• 5 years' experience in Risk, Credit, Accounting, Finance, Compliance or Audit role(s), or in lieu of Bachelor's degree, 8 years' experience in Risk, Credit, Accounting, Finance, Compliance or Audit

• 3 years writing policies, standards, procedures or job aids in the financial services industry

​Desired Characteristics:

• Excellent written communication ability, including strong creation and editing skills

• Experience providing credible challenge to internal processes

• Ability to decipher complex data, identify patterns, and effectively present/communicate in a clear and concise manner

• Attention to detail and follow up skills essential

• Excellent interpersonal skills - ability to foster relationships and build informal networks without compromising independence

• Experience designing or managing data workflows

• Proficiency in Microsoft Office Suite applications such as Word, Powerpoint, and Excel

• Demonstrated ability to work independent with little supervision

• Demonstrated ability to manage multiple projects, organize work flow, and prioritize work assignments

• Demonstrated ability to communicate effectively with multiple stakeholders, levels of the business, and governing bodies such Committees or Sub-Committees

• Familiarity with operating understanding of consumer loan products and processes

• Excellent work ethic, and able to work well with broad and diverse global teams

• Strong analytical skills

Grade/Level: 12

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: