Job Description:

Role Summary/Purpose:

The principal responsibilities of the Client Services Manager (CSM) are to partner with the Relationship Manager, GM, sales and marketing teams to drive organic sales & profitable growth for Synchrony and its merchants. The CSM will be tasked to develop sales relationships with corporate level contacts and merchants across their assigned Book of Business.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Drive application and sales volume to meet/exceed goals for assigned Book of Business.

• Execute engagement strategy leveraging tools within Salesforce.

• Define personalized merchant growth plans.

• Leverage Salesforce to drive effective sales touches across defined portfolio.

• Provide periodic sales reporting and goal analysis to leadership.

• Execute merchant sales and product training via webinar or in-person meetings to critical teams within merchant’s organization.

• Manage client initiatives, project planning, execution, and ongoing client communications focused on activation, usage, and retention.

• Attend & support industry/client trade shows and client meetings as needed.

• Perform ongoing client audits to ensure compliant POS practices and advertising.

• Work cross-functionally with Sales Support, 3rd party vendors, Operations, Marketing, Underwriting, Risk, Finance, Legal, and Compliance to ensure sales initiatives are executed in a timely manner.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• 5 years of client-facing Sales experience

• 3 years of project support experience

• Proven track record of accountability and solid follow-up skills

• Proficiency in Microsoft Applications

• Up to 35% travel required

Desired Characteristics:

• Salesforce.com experience

• Retail Consumer credit experience

• Bachelors in Business, Marketing, Finance, Economics or related field

• Cross-functional business experience

• Displays high integrity and leadership.

• Home Improvement industry selling experience.

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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