Lead Massage Therapist Responsibilities and Job Description

We are looking for experienced massage therapists who are interested in expanding their massage career into a leadership role. The right therapist for this role is incredibly passionate about massage and the benefits, as well as a desire to help another therapist continue to grow and thrive in their skills and craft. As part of the leadership team, you will work to support the team of therapists to provide mind-blowing service and build authentic connections within the clients that come in the door. Your primary duties would be to support the team of massage therapist, oversee and manage the schedule, vacation time and participate with the location director in the hiring, training and onboarding of new therapists.

This role is full time, with a combination of 3 massage shifts per week and 14 hours administrative time dedicated to team support and leadership responsibilities.

Role and Responsibilities

Massage Therapist expectation

• Maintain 3 massage therapy shifts per week
• Support the event coordinator in:
  • Event participation
  • Staff scheduling and participation at events

Leadership Duties

• Assist with Manager on Duty coverage for your location
• Assist with overseeing schedule coverage and potential call outs
• Work with the concierge team and therapist to maximize the schedule potential.
• Posting available shifts to the IC/Associate Band group

Contribute to Mind-Blowing Service Excellence

• Ensuring a great guest experience and supporting your team of therapists in providing this.
• Assist Location leadership to increase client satisfaction. This includes following up with guest complaints, performing corrective services, assisting with coverage and guidance of therapists to improve customer experience.

Service and Sales Goals

• Working with the leadership team to meet goals for client and therapist retention for the location
• Work with therapist individually to support their personal client loyalty and retention. This may be in the way of additional coaching, training, and goal setting.

Training and Development of therapist

• Working directly with therapist to give them the tools and training needed to be successful. (Full schedules and having fun)
• To be support and motivation to the therapist
• Directing therapists with marketing efforts and events to meet expectations.
• Holding massage therapist accountable for their job, and in conjunction with the location director seek resolution necessary.
• One on one meetings to support Assistant & Location Director

Hiring and Orientation Process

• Support the location director in hiring, onboarding and training of new therapist.

Location Culture

• Support the location culture by leading by example
• Be an ambassador of fun and build family sprit. This could be in team events or outings.
• Coordinating smooth operational flow with the office manager

Compensation and Benefits

Compensation while performing massage therapy duties is a base hourly wage of $12/hr % commission based on experience/performance gratuities (Average per service compensation $32-$41 Not including Gratuities). Leadership duties will be compensated at a starting hourly rate of $20 (depending on experience).

Full Time

Health Benefits: Annual Benefit Value $2176.62

• Medical Insurance
• Vision Coverage
• Dental Coverage

Paid Time Off: Starting benefit of 1 week per year – increases by 1 week every other year up to 4 weeks per year. Starting annual benefit value $732

Receive a 90 minute massage every month Annual Benefit Value $1500

Potential for location level bonus

Annual Total expected compensation package

$41,740 (~$51,000 including estimated gratuities)