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Symmetry IT provides Technical Support for medium and large Business. We offer custom support solutions that are tailored to our clients.
As a field technician, you will help support one client with all manner of IT troubleshooting, maintenance and project execution. You will work closely with the client to meet their requirements and IT solution needs.
Responsibilities
· Conduct onsite proactive and reactive desktop and network support.
· Quickly responds to phone calls or emails for technical support
· Install, test, and troubleshoot application software
· Provides technical support; identify, diagnose and resolve problems for clients that includes hardware, software and network related issues.
· Use incident management system to properly communicate, document, track, resolve, and escalate issues
· Collaborate with team members to ensure high levels of customer support and satisfaction
· Educate users on applications and resolutions in a prompt and professional manner
· Maintains proper client documentation related to their networks, software and equipment.
· Troubleshoot low voltage cabling
· Provide off-hours coverage with on-call rotation as needed
Technical Requirements
· Knowledge of Microsoft Windows including configuration, driver installation, and general troubleshooting
· Advanced knowledge of Microsoft Office 365
· Knowledge of networking in a Microsoft environment (TCP/IP, DHCP, etc.)
· Knowledge of PC hardware and repair
· Knowledge of Active Directory
· Knowledge of Windows file-sharing and permissions
· Knowledge of RMM tools
· Knowledge of Anti-virus, Anti-spam and Anti-malware
Environment
You will be working at client sites as well as from home. A broadband internet connection is required, with minimal speeds of 25/5. You will be required to be logged into a video chat during work hours to collaborate with staff. And have the ability to wire in your VoIP phone.
Schedule:
Experience:
Education:
Work authorization:
· A degree (preferred - not required)
· 2 years of experience in an IT technical support required
· Strong written and oral communication skills
· Strong analytical and problem-solving ability
· Strong ability to work independently and resolve issues
· Strong ability to quickly diagnose, organize and prioritize issues
· Strong level of client service experience
· Ability to work with and communicate effectively with all levels of staff, clients, and other IT personnel
· Self-motivated, disciplined, and able to execute tasks and make independent decisions
All your information will be kept confidential according to EEO guidelines.
You must pass the following:
Background check
Drug test
Have reliable transportation
Full Time
$59k-74k (estimate)
10/19/2023
07/21/2024
The job skills required for Field Technician include Customer Service, Troubleshooting, Problem Solving, Technical Support, Microsoft Office, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Technician. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Field Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Technician for your reference.
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