Responsibilities

• Contact physician’s office as needed for refill authorization.
• Contact client for verification of orders as needed.
• Process all new and refill prescriptions.
• Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
• Document correspondence and follow up in the system.
• Prepare audit sheets and provide feedback to manager.
• Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
• Initiate and document correspondence and follow up in system.
• May assist with research of lost or missing orders per internal department requests.
• May provide backup support to other pharmacy groups based on business needs or production levels.
• Answer incoming calls promptly and provide high standard of customer service to the client.

Qualifications

• Pharmacy Technician License and / or Certification (CPhT) as per State requirements.
• General computer knowledge including Microsoft Office : Word, Excel and Outlook.
• Excellent customer service, interpersonal, verbal and written communication skills.
• Work collaboratively with other team members and manager to ensure that best practices are shared.
• Must be able to work weekends, holidays and alternate shifts for PTO / staffing coverages as 24 / 7 / 365 operational needs dictate.

Qualifications Preferred

• Pharmacy data entry experience; minimum one year.
• Strong knowledge of Brand / Generic drugs and medical terminology.

Why work at Symbria?

• 100% employee-owned company through an Employee Stock Ownership Plan, also known as an ESOP. You, along with your co-workers, have an ownership stake in this company!
• Competitive compensation
• ESOP retirement plan
• 401(k) & Roth 401(k) plans
• Employee Assistance Program
• Full-time employees are eligible for medical, dental, vision, life insurance, short / long term disability, flexible spending accounts (FSA), Paid Time Off (PTO) and Yearly Tuition Reimbursement.

Last updated : 2024-05-19