About Symbiont Inc.

Symbiont Inc. provides IT Staffing, Consulting, and Project Solutions to the federal government, state governments, non-profit organizations, corporations, and systems integrators. Symbiont's primary focus is implementing IT resources in Network Engineering and Support Services, Software Development and Integration Services, and Project and Program Management.

Symbiont was built around the core values of People, Service, and Value. We provide exceptionally skilled and qualified IT professionals. We pledge to provide first-class services beyond expectations. We are fully committed to helping our clients and employees achieve their goals. Your success is our success!

Symbiont supports IT projects nationally with a primary geographic focus in New Jersey.

Aside from a competitive salary we offer:

Medical, Dental, and Vision Insurance

401k

Sick Leave

Vacation Pay

Overtime Pay

Holiday Pay

Comp Time

Life Insurance

Tuition Reimbursement

Description:

Our Digital Communication Service Technicians play a critical role in maintaining modern communication systems in correctional facilities (escorts are provided for safety). Responsibilities include, but are not limited to:

• Maintenance and troubleshooting of digital communication devices such as tablets and computer systems

• Identification and resolution of hardware and software issues

• Liaison with various vendors to expedite problem resolution

• Operation of proprietary digital communication and networking equipment

• Archiving and backup of system files and data

• Running customer reports as required

• Daily interaction with the customer for system maintenance and troubleshooting

• Performing other related “housekeeping” functions

The role is based in state-of-the-art inmate facilities (Delmont, NJ Area) and, as such, necessitates passing an intensive background check.

The ideal candidate should possess:

• Expertise in wiring infrastructure, digital communication devices, and troubleshooting of connectivity issues

• Familiarity with the installation and maintenance of networking equipment, cabling, and related documentation

• Prior experience (5 Years) with computer systems, networking equipment, and cabling techniques (e.g., RJ45 for Ethernet)

• Proficiency in multitasking, setting priorities, and tracking issues concurrently with minimal supervision

• Experience with both inside and outside plant or premise wiring installations

• Ability to interpret job drawings, sketches, prints, and other project documentation

• Strong interpersonal skills and prior customer service experience

• Working knowledge of digital communication test equipment

• Administrative work to include personal timesheets, vouchers, and advance requests processed as required

• Dedication to maintaining confidentiality, safety, and security standards at all times on assigned projects

• Ability to respond professionally and timely to customer requests, questions, or concerns

Required experience:

• Administrative and clerical work: 5 years

• Troubleshooting of connectivity issues: 5 years

• Customer Service Skills: 5 years

• Digital Communication Service Technician: 5 years

• Installation and maintenance of networking equipment: 5 years

Other Required:

• Must have experience with digital communication systems

• Must be available for 24x7x365 callout

• Must be able to obtain and maintain all required facility security clearances

• Must be able to lift 50 pounds

• Must be able to climb, squat, bend, and sit for prolonged periods

• Must have experience with MS Windows programs and tablet operating systems

• Familiarity with Cisco routers, switches, and hubs is a plus

• High School Diploma

• Valid Driver's License and reliable transportation

• Strong communication skills; both written and verbal in English

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Trenton, NJ 08628: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person