The Center Director is responsible for managing the overall customer experience, sales, and day-to-day operations to achieve performance goals and grow the Center.

Essential Job Functions

• Ensures timely and high-quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
• Manages the day-to-day operation of the Center
• Meets sales and expense financial targets
• Monitors and tracks Center performance, Profit Skills and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
• Selects develops, motivates, and monitors Center staff; Conducts regular performance reviews
• Reviews all corporate communication and ensures communications flow to the Center’s staff
• Supports the Director of Education by ensuring good instructional management
• Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
• Promotes financing options that meet the customer’s needs and manages the application/closing process
• Manages marketing and sales activities to drive new enrollments
• Establishes and maintains collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations
• Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
• Ensures the professional appearance of the Center according to Sylvan standards
• Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

Knowledge Required

• Four-year degree required
• A minimum of three years of customer service experience; Retail sales experience preferred
• Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
• Experience using Microsoft Word and other standard business applications used by the Center
• Knowledge of general office equipment such as copiers, printers, and office phones
• Experience using social media (Facebook, Twitter, etc.) preferred
• Familiarity with instructional technology and tablet computers preferred

Skills and Abilities Required

• Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
• Proven sales skills with a strong sense of urgency
• Proven ability to supervise, coach, and develop Center staff
• Strong presentation skills for small group opportunities
• Ability to track and interpret business metrics and financial statements
• Strong analytical and problem-solving skills
• Strong word processing, data entry, and other administrative skills
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Ability to work collaboratively, Strong team player
• Ability to work a flexible schedule, including evenings and weekends
• Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge, and abilities required

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Schedule:

• 8 hour shift

Experience:

• Teaching: 1 year (Preferred)

License/Certification:

• CPR Certification (Preferred)

Work Location: In person