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Customer Support Representative

Tampa, FL | Full Time
2 Days Ago

Job Description

Swyfft Holdings, LLC, consists of Swyfft, LLC and Core Programs, LLC. Both are fast-growing, tech-enabled MGA’s that are disrupting the traditional insurance industry by re-imagining how you price and bind home insurance and commercial package products. From lightning-fast quotes to hassle-free claims servicing, Swyfft Holdings, LLC leverages big data to provide the very best customer service experience in the industry. We're growing, we’re expanding and we're looking for “tech-savvy” folks like you to join our team!

 

*This position is a U.S. remote based opportunity. Some travel for team meetings and trainings may be required

 

About the Position:


Our Customer Support Team is on the hunt for a friendly, customer service focused team member. If you are ready to become a part of something that's just as exciting as our lightning fast quotes, you should apply! Our team is the best of the best when it comes to assisting our agents and policyholders with questions and inquiries about their policies. The expertise and service that you provide is an extremely important part of the role.


Key Responsibilities: (What you'll be asked to do)


  • Responsible for answering a high volume of incoming calls (sometimes up to 75 calls a day) and resolving tickets that are received from policy holders and agents through our Zendesk system.
  • You are comfortable working in a production-based environment with weekly goals & individual metrics to meet.
  • You understand how to accurately find and examine information from policyholders and agents so that you can troubleshoot general questions, and policy complexities.
  • Proactively communicate with agents and policyholders to confirm or obtain data needed for servicing homeowners’ policies.


The Successful Candidate: (What we're looking for)


  • 3 years working in the insurance industry as a customer support or billing support representative.
  • You genuinely enjoy problem solving and assisting customers no matter what the situation is.
  • You’re intuitive and you understand what a policyholder may need before they even ask for it!
  • You are known to be patient, you’re a great listener, it’s like you were born to handle incoming phone calls.
  • You’re organized and possess impeccable attention to detail.
  • An active P&C (Property and Casualty) License is preferred but not required.


Computer Skills:


  • Must be proficient with MS Office and other internal insurance related programs, systems or applications.
  • Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
  • Previous experience using Zendesk or similar systems is a plus.


Other:


  • Reliable high-speed internet connectivity required.
  • Designated quiet work from home space.


We Have a Great Benefits Package!


  • 20 days of PTO annually
  • Medical, Dental, Vision
  • Short- and Long-Term Disability (Company Paid)
  • Life & AD&D (Company Paid)
  • Healthcare, Dependent Care and Transit FSA
  • 401K with a generous matching contribution and no vesting schedule


It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.


Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.

Company Overview

  • Website swyfft.com
  • Headquarters MORRISTOWN, NJ
  • Size 50 - 100
  • Founded 2014
  • Type
  • CEO RICHARD D TREZZA
  • Revenue <$5M
  • Industry Insurance
  • About swyfft

Skills for Customer Support Representative

The job skills required for Customer Support Representative include Customer Service, Problem Solving, Billing, Customer Support, Communicates Effectively etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Support Representative

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