Swyfft Holdings, LLC, consists of Swyfft, LLC and Core Programs, LLC. Both are fast-growing, tech enabled MGA’s that are disrupting the traditional insurance industry by re-imagining how you price and bind home insurance and commercial package products. From lightning-fast quotes to hassle-free claims servicing, Swyfft Holdings, LLC leverages big data to provide the very best customer service experience in the industry. We're growing, we’re expanding and we're looking for experienced folks like you to join our team!

*This position is a 100% remote U.S. based opportunity. Some travel for team meetings and trainings will be required.

About the Position:

As a Claims Coordinator, you will be instrumental in how we are able to connect with policyholders and agents. This position requires a customer service orientated personality with excellent people skills! If you are tech savvy and possess great communication skills, this position could be a great fit for you!

Key Responsibilities: (What you'll be asked to do)

• Assist the claims team by fielding questions from agents and policyholders.
• Utilize our Zendesk system to examine and troubleshoot claims inquiries from policyholders and agents.
• Provide great customer service while supporting a fast-paced, high-volume call center environment.
• Responsible for accurately issuing checks or rejecting invoice payments to our service provider's according to their fee schedule.
• Other miscellaneous projects and administrative duties as needed.

The Successful Candidate: (what we're looking for)

• You're a self-starter who recognizes and upholds company values and culture, while always striving to perform at their best.

• You have a keen sense of knowing when to escalate certain questions and situations to the appropriate internal team members.

• You're motivated, show initiative, and understand what it means to get the job done!
• You have excellent organizational skills, attention to detail, and strong ability to multitask.
• You work well with others in a fast-paced, very collaborative environment. 

Some Requirements:

• 1 years working in the insurance, customer service industry or related field.
• Basic math skills are required in order to understand, analyze, and process payments to service providers.

• Uncanny ability to pick up on internal systems and programs quickly.

• Bi-Lingual (English/Spanish) is a plus.

Education:

• High School Degree Required

Computer Skills:

• Must be proficient with MS Office and other internal insurance related programs, systems or applications.
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
• Previous experience using Zendesk is a plus, but not required. 

Other:

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

We Have a Great Benefits Package!

• 20 days of PTO annually
• Medical, Dental, Vision
• Short- and Long-Term Disability (Company Paid)
• Life & AD&D (Company Paid)
• Healthcare, Dependent Care and Transit FSA
• 401K with a generous matching contribution and no vesting schedule 

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.