Description

The Server position is responsible for enhancing the guest experience by recommending and serving food and beverages according to Smith & Wollensky’s high-quality standards. The Server is one of the primary contacts that a guest has, interacts directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. The Server must always maintain a friendly and attentive demeanor.

DUTIES & RESPONSIBILITIES:

• Greet guests warmly, take their food and beverage orders.

• Explain menu items, ingredients, and preparation methods to guests. Ask about allergies.

• Enter food and beverage orders into POS system accurately.

• Provide attentive and personalized service, anticipating guests’ needs.

• Check on guests during their meals to ensure satisfaction and address requests/concerns.

• Refill drinks, clear plates, and reset tables.

• Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.

• Handle guest complaints or concerns professionally and bring issues to management when necessary.

• Present bills to guests and process payment transactions accurately and quickly.

• Participate in pre-shift meetings and training sessions as required.

• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to handle cash and paperwork accurately.
• Demonstrates good judgment.
• Must be knowledgeable of Smith & Wollensky’s menus, policies, and procedures.
• Must be well versed in Point-of-Sale system.
• Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
• Must be able to perform under pressure in a high-volume restaurant setting.

MINIMUM EDUCATION & TRAINING:

• High school diploma or equivalent
• Previous experience in a restaurant or customer service role is preferred.

Smith & Wollensky offers its servers incredible benefits, such as paid time off, 401K, a flexible schedule, complimentary family meals at each shift, employee dining discounts (50% off when dining with friends or family) & opportunities for advancement.