What does a Field Systems Support Specialist do at Swire Coca-Cola?A successful Field System Support Specialist will thrive in a fast-paced, hands-on environment providing world class customer support and partnering with a team of specialists across the Swire Coca-Cola territory. Swire Coca-Cola is focused on becoming a leader in technology, our Field Specialists’ work as a team to ensure the network infrastructure at all 46 locations. This is well-suited for someone who enjoys fielding daily inquires relating to hardware, software, network, and telephony issues, and able to resolve technical issues without assistance. Responsibilities:Provide “End User” customer support to assist with all aspects of devices including set-up, installation, troubleshooting, repairs, maintenance and upgradesTroubleshoot and maintenance on computers, monitors, peripherals, and wireless communication devices.Maintain accurate inventory of all IT devices; Deploy new equipment and operating software Provide technical support/Troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivityMaintain documentation on process, procedure, service tickets and infrastructurePrioritize work requests and escalations in a timely manner to ensure deadlines are metParticipate effectively as a team member using communication, cooperation, information sharing and problem solving Superior customer service and customer satisfaction skills focused with professional written and verbal communication to address the user needs Requirements:Bachelor’s Degree IT or Related field preferred2 years of relevant IT experience requiredCompTIA A Certification requiredMicrosoft 365 Certified Fundamentals preferredAbility to lift up to 50 pounds, reaching, and bending required25% travel to various work locations, within assigned Region required Work outside business hours, as business needs required