What does a Service Dispatcher/Planner-Field Service Support do at Swire Coca-Cola?The Service Support Dispatcher/Planner is responsible for coordinating all equipment requests. The Planner must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Equipment Fulfillment Centers (EFC) for bottle/can and fountain equipment, and create routes for the equipment install specialists to execute the activities. Job Details:Schedule is Weds-Sat 7a-6p Responsibilities: Equipment Order schedulingReview incoming equipment activity requests timely for accuracyCreate and schedule work orders within 24 hours of receiving the Equipment Move Order (EMO)Communicate to the appropriate sales representative the scheduled date and time of the submitted EMOSchedule routes based on crew capacity and skill set, geographical location of customer, and duration needed for each activity and travel time between work ordersCoordinate with Full-Service group relating to Full-Service installs, removals and movesEnsure each route is scheduled to time and vehicle capacity, ensuring an efficient and full route for each crewAdjust as needed for approved OT and planned movement capacity requests from local Service ProviderMonitor pending/on hold activities for next action (i.e., email, escalation, cancellation)Schedule install activities to ensure adequate time for EFC preparation and shipment to service provider locationsInclude confirmation of EFC’s ability to meet emergency/special request equipment needsInclude additional shipment needs due to special projectsMake customer readiness calls 72-48 hours prior to scheduled dateHandle rescheduling of incomplete activities as quickly as possibleCoordinate with Sales and/or Service to resolve issues relating to incomplete activityMonitor and respond to incoming emails and/or calls relating to special requests, projects, or sales support requests Requirements: High school diploma or GEDExperience in logistic routing and planningMust be able to work Weekends and Holidays as neededSAP CONA experience preferredMicrosoft Office including Outlook, Excel, Word, and Map Point