What does a Field Systems Support Specialist do at Swire Coca-Cola?A successful Field System Support Specialist will thrive in a fast-paced, hands-on environment providing world class customer support and partnering with a team of specialists across the Swire Coca-Cola territory. Swire Coca-Cola is focused on becoming a leader in technology, our Field Specialists' work as a team to ensure the network infrastructure at all 46 locations. This is well-suited for someone who enjoys fielding daily inquires relating to hardware, software, network, and telephony issues, and able to resolve technical issues without assistance.

Responsibilities:

• Provide "End User" customer support to assist with all aspects of devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades
• Troubleshoot and maintenance on computers, monitors, peripherals, and wireless communication devices.
• Maintain accurate inventory of all IT devices; Deploy new equipment and operating software
• Provide technical support/Troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity
• Maintain documentation on process, procedure, service tickets and infrastructure
• Prioritize work requests and escalations in a timely manner to ensure deadlines are met
• Participate effectively as a team member using communication, cooperation, information sharing and problem solving
• Superior customer service and customer satisfaction skills focused with professional written and verbal communication to address the user needs

Requirements:

• Bachelor's Degree IT or Related field preferred
• 2 years of relevant IT experience required
• CompTIA A Certification required
• Microsoft 365 Certified Fundamentals preferred
• Ability to lift up to 50 pounds, reaching, and bending required
• 25% travel to various work locations, within assigned Region required
• Work outside business hours, as business needs required

• Bellevue, WA, USA