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Job Description:

Only considering candidates with the following:

• High School Diploma required; Associates degree or equivalent work experience preferred
• 1 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support
• Proficient in Microsoft Word, Oracle and a CRM system knowledge a plus
• Above average proficiency in Microsoft Excel (Creation of formulas, sorting, filtering and general spreadsheet manipulation)
• Excellent oral and written communication skills
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization
• Effective listening skills
• Excellent customer service skills

Responsibilities:

• Understand and adhere to all corporate guidelines for pricing, legal, product, SOX (Sarbanes Oxley) and country-specific laws.
• Evaluate credit history, review and help Deal Hub prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.
• Start collections process through automated iCollections collections workflows, combining direct collection efforts via phone and email to the Client.
• Collections performance: responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of Client contact, cash collected and managing unapplied cash and credits with refunds / applications.
• Support B2B rolling regional portfolio of invoices handling 600 transactions targeted at the beginning of each quarter
• Responsible for 90/60/30/0 transactions documenting actions and touch points to meet target goals for receivable funds.
• Frequency of interaction with client on invoice status (payment dates / Payment promises / issue resolution / etc.)

Full-time, Part-time
$24.25/hr

Prof23

EAST18