Job Summary:

SWFL Insurance is looking for an experienced insurance customer service representative to connect with our health insurance customers. In this role, you will be responsible for renewal processing, answering customer queries, dealing with service assistance, and providing potential customers with detailed information about our suite of products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

To ensure success as our health insurance customer service representative, you should have a friendly and professional demeanor, solid communication skills, and the ability to stay calm under pressure. Ultimately, a top-class health insurance customer sales representative is personable and efficient when handling issues and providing policy information.

Insurance Customer Service Representative Responsibilities:

• Learning and understanding company insurance products.
• Answering calls and responding to customer.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up issue/ service reports.
• Managing the customer complaint database.
• Processing annual policy renewals.

Insurance Customer Service Representative Requirements:

• Health Insurance Producers License.
• Minimum High school diploma.
• Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software (Microsoft Office 365).
• Professional follow up and organizational skills.
• Ability to explain detailed policy concepts in a simple way.

Job Type: Full-time

Pay: $18.26 - $19.10 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

License/Certification:

• Life Insurance License (Required)

Ability to Commute:

• Naples, FL (Required)

Ability to Relocate:

• Naples, FL: Relocate before starting work (Required)

Work Location: In person