Responsible to create and deliver high quality training experiences for internal and external audiences. Partners with subject matter experts to identify the outcomes and training modalities that will ensure performance improvement.

ESSENTIAL FUNCTIONS:

• Employs effective training methodologies and techniques based on adult learning theory to create and implement training based on the needs of the agency.
• Consults and collaborates with subject matter experts and business partners to create, modify and implement training.
• Identifies outcomes and creates assessment tools to measure training outcomes to assess learning and inform instructional decisions.

• Is proficient with MS Word, MS Excel, MS Outlook, and MS PowerPoint. Experience with eLearning authoring tools preferred.
• Produces organizational charts; excel spreadsheets, surveys, and power points as needed.

• Enrolls and tracks staff for state required behavioral health trainings/certifications (LOCUS, CANS, ANSA, MHRT-CSP).
• Processes and maintains financial aspects of external trainings.

• Supports live training workshops and orientations as needed.
• Uses the learning management system (Relias); enrolls for training, runs reports, teaches managers to run reports.
• Supports users on the training management system
• Works with the director of training to identify and synthesize data and trends to map agency training needs as part of the CQI process.

GENERAL EXPECTATIONS:

• Be committed to the mission, vision, and values of the organization.
• Work collaboratively as a member of a team with various groups of staff.
• Assure ethical work performed to facilitate the delivery of quality services.
• Reports accidents and injuries in a timely fashion, demonstrates safe housekeeping practices, notifies supervisor of potential health and safety concerns immediately, participates in health and safety training as required, understands and follows all Sweetser health and safety policies.
• Ability to support and recognize the important role volunteers play. Sweetser employees work with, support, collaborate with volunteers, and promote opportunities for volunteer engagement.
• Follow Suicide safer care practices.
• Perform all other duties as assigned.

ORGANIZATIONAL EXPECTATIONS:
Customer Focus Competency

• Anticipates customer needs and is responsive to customer feedback by taking action to make things better.
• Treats others with courtesy and respect, projecting an approachable manner at all times.
• Meets needs of customers thru reliable work attendance and completion of job duties. Arrives to work and meetings on time; returns from breaks and lunch at designated time.
• Works with, supports, collaborate with volunteers and interns, and promote opportunities for volunteer and intern engagement.
• Maintains professional boundaries with all clients, co-workers, visitors, and community partners.
• Shares responsibility by taking initiative to assist coworkers.

Team Orientation Competency

• Maintains confidentiality in client, family, and personal communications.
• Expresses ideas professionally, clearly, and concisely both verbally and in writing, without the use offensive language.
• Shares appropriate information necessary for team members (departmental and interdepartmental) to effectively plan, anticipate, and be proactive participants in the service provided.
• Communicates with individuals about issues as they arise, in a direct and timely manner that is positive and builds trust and confidence in the organization. Expresses disagreement constructively.
• Maintains alignment and collaboration with leadership and coworkers through respectful communication by providing consistent and coordinated messages.

Quality Competency

• Identifies, supports, and participates in continuous quality improvement activities by developing or participating in strategies to improve processes.
• Assesses problems and evaluates options by considering available resources, implications, and consequences.
• Uses the plan, do, check, act strategy to meet quality outcomes.
• Approaches tasks with diligence, timeliness, and attention to detail.
• Maintains alignment with team, supervisory, and management goals, objectives, and direction of the organization.
• Identifies ways to be fiscally efficient while supporting quality service and mission attainment.
• Enhances quality performance by participating in professional training and development opportunities.

Safety Competency

• Adheres to safety procedures and works to prevent accidents and injuries, including good ergonomic practices. Reports accidents, injuries, or emergencies to Supervisor and Human Resources within 48 hours.
• Maintains a professional appearance and is attired to support safe completion of assigned duties; utilizes personal protective equipment/safety devices to prevent injury.
• Demonstrates good housekeeping practices, helping to maintain the professional appearance and safety of facilities, to ensure they are easily and safely accessible. Returns all equipment to its proper place and cleans work areas promptly.
• Notifies facilities staff as appropriate of safety issues needing to be addressed.
• Wears and displays identification badge in Sweetser facilities and as appropriate when working in the community. Approaches individuals not displaying Sweetser identification, offering assistance and escorting them to their destination whenever possible.

5 Basic Principles Standard

• Focus on the situation, issue or behavior, not on the person.
• Maintain the self-confidence and self-esteem of others.
• Maintain constructive relationships.
• Take Initiative to make things better.
• Lead by example.

EDUCATION:

• Associate’s Degree required. Bachelor’s degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Valid state driver’s license.

EXPERIENCE:

• Minimum of five (5) years previous training experience.
• Previous experience managing program logistics.

KNOWLEDGE AND SKILLS:

• Organizational skills.
• Understanding of adult education principles.
• Project coordination skills.
• Is proficient with MS Word, MS Excel, MS Outlook, and MS PowerPoint.

Job Type: Full-time

Pay: $38,168.00 - $41,620.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Training: 5 years (Required)

Ability to Relocate:

• Saco, ME 04072: Relocate before starting work (Required)

Work Location: In person