Job Description

The Client Service Representative plays a crucial role in setting the tone for the organization. As the first and last person clients see when they are in the office, they are instrumental in making sure clients have a positive experience.

_ Qualifications:_

· Superior organizational abilities with strong follow-through skills

· Genuine passion for helping people

· Proven problem-solving skills with the ability to anticipate issues

· Exceptional grammar skills and attention to detail

· Proficient in Microsoft Office; experience with CRM systems is a plus

· Well-spoken and professional in appearance

Responsibilities & Activities:

· Greet and welcome visitors with warmth, professionalism, and a friendly demeanor.

· Ensure a seamless greeting process for all clients – greeting with beverage preference(s) and giving a warm welcome and exit.

· Escort visitors to meeting rooms and notify employees of their guests’ arrival as needed.

· Answer incoming phone calls, directing them to the appropriate department or individual.

· Maintain a tidy and organized front desk area, ensuring it is well-stocked with necessary supplies.

· Administer Preference and Satisfaction Surveys in conjunction with Director of Marketing & Communications.

· Manage daily CRM tasks, and complete assigned tasks by due date.

· Back up items to Client Relationship Specialist and assist with scheduling when needed and ordering office supplies.

· Manage client birthday touchpoints.

· Manage incoming and outgoing mail and packages.

· Utilize the current technology stack including but not limited to Salesforce, Emoney, Black Diamond, Playbook Builder, etc.

· Assist Client Relationship Specialist in coordinating catering, room setup for events, including meetings, seminars, and celebrations.

· Special projects assigned by Director of Client Relations

· Attend Company Sponsored Events

How to Apply:

· Email resume and personalized video as to why you’d be the best fit for this position to Tina Coquyt at Tina@sweetfinancial.com

Job Type: Full-time

Pay: $38,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Profit sharing

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Fairmont, MN 56031: Relocate before starting work (Required)

Work Location: In person