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POSITION SUMMARY:
Provides switchboard services to the Health System and Physician’s Answering Service providing efficient and reliable service, routine information, and directing callers to appropriate areas. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as, Health System initiatives.
EDUCATION/TRAINING:
Previous switchboard experience in a clinic setting preferred.
EXPERIENCE/SKILLS/ABILITIES:
Comfortable typing on computer keyboard
Able to operate phone communication systems
Understands and follows oral and written instructions in English
Pleasant telephone voice and ability to speak clearly and concisely
Maintain effective working relationships with others
Excellent customer service skills
Full Time
$36k-43k (estimate)
01/24/2023
06/06/2024
swedishamerican.org
Rockford, IL
1,000 - 3,000
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The following is the career advancement route for Telecommunications Operator positions, which can be used as a reference in future career path planning. As a Telecommunications Operator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telecommunications Operator. You can explore the career advancement for a Telecommunications Operator below and select your interested title to get hiring information.