POSITION SUMMARY:

The Level II Support Technician position assists with performing and leading installation, maintenance, repair, and support of desktop system hardware, peripheral devices, Microsoft operating system, and application software related to the systems that support patient care and hospital operations. This position is a champion for inventory record management, quality, and technical documentation.

As a Level II, the Technician is responsible for providing guidance to the less experienced Technicians, coordinating multiple projects and resolving complex technical desktop related issues.

EDUCATION/TRAINING:

Minimum – 2 years related experience

Minimum – Associates Degree, experience may be substituted for minimum education requirement

Preferred - Specialized course work with certifications in PC or I.S. technology

LICENSURE/CERTIFICATION:

A valid driver’s license and reliable transportation that allows the employee to travel to different sites is required for this position.

EXPERIENCE/SKILLS/ABILITIES:

• Minimum of 3 years enterprise level IT experience
• Experience with maintaining enterprise level workstation image
• Ability to interact with and work around people
• Ability to make judgments in demanding situations
• Ability to react to frequent changes in duties and volume of work
• Effective communication skills both in person and on the phone
• Ability to listen empathetically
• Ability to logically organize details
• Strong attention to detail
• Ability to manage multiple concurrent activities
• Comfortable accepting responsibility for medium to large scale projects involving multiple resources and spanning many months from start to finish
• Strong problem-solving and troubleshooting abilities
• Good documentation skills
• Self-motivated