JOB

JOB SUMMARY

Responsible for supervising the fitness specialists, coaches, and instructors in regards to fitness floor responsibilities and group fitness programs. Assist in coordinating clinical program operations in accordance to standards appropriate for a medical fitness center. Provide leadership and support to the fitness team and instructors, analyze and resolve problems, interpret policies and procedures and demonstrate comprehensive knowledge of the fitness industry to ensure programs and services operate effectively and efficiently. Play a lead/active role in member retention and community events.

RESPONSIBILITIES

Essential Functions

Staff Management

Identify, recruit, and train effective fitness industry professionals, encourage cooperation, teamwork and facilitate constructive conflict resolution, assess staff ability and recommend development opportunities, contribute to the staff’s annual performance review, motivate staff to achieve goals, and ensure appropriate staff coverage through strategic and effective scheduling.

Fiscal Responsibility

Plan the work-unit's budget and manage income and expenditure, through responsible implementation of policies, practices and decisions in order to achieve unit objectives effectively and efficiently.

Program and Product Implementation (Quality)

Assist in the development and implementation of classes, programs, services and events that are safe, effective, and provide an experience to the user, including fitness testing, referral paths, program content, and program evaluation/feedback from staff and users.

Documenting/Recording Information

Entering, recording, storing, or maintaining information in written or electronic form for staff records, department manuals, program materials, program and service outcomes, AED/First Aid Kits, life safety drills, referrals, and fitness floor equipment. Assist with facility certification process and medical advisory committee work.

Reporting and Data Analytics

Monitor activities and provide information to various levels of management so as to enable in judging the effectiveness of their responsibility areas and become a base for taking corrective measures, if necessary. Areas such as fitness assessments/outcomes, participant attendance/compliance, fitness floor safety, and referral pathways.

Resolving Conflicts and Negotiating with Others

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others for both staff and members.

Provider/Instructor Skills

Provide a minimum of 5 hours a week of professional instruction to members/community as a Personal Trainer, Group Fitness Instructor, Fitness Coach or other professional role. Answer inquires of members in a timely manner and assist with new member onboarding.

Professional Standards

Comply with the standards and requirements of all federal, state, and local regulatory agencies and industry guidelines that impact the operations of the medical fitness center (e.g. HIPPA, Confidentiality Policies and Procedures, American College of Sports Medicine guidelines, Medical Fitness Facility Certification). Ensure professional credentials are maintained.

QUALIFICATIONS/BASIC JOB REQUIREMENTS

Bachelor's Degree or equivalent in an exercise science related field
One to three years Working in the fitness industry as an instructor or provider
Other Supervisory experience preferred
Other Experience in the medical fitness field an asset
Understanding of finance and budget planning preferred 
Good written and verbal communication skills
Customer service experience

TECHNICAL SKILLS

General Office Products (e.g. Microsoft Office Suite of Products, including Word, Excel and PowerPoint)
Specific Office Applications (e.g. Epic, Shift Wizard, MotionVibe, Jonas Compete)
Regular Office Equipment (e.g. Computer, Copier, Fax)
Exercise Equipment (e.g. Cardio, Strength, other)
Audio Visual (stereo, mixer, camera)

LICENSE/CERTIFICATION

CPR/AED Certification Required
NCCA accredited national certification (ACSM/ACE preferred)

MANAGEMENT RESPONSIBILITY

Fitness Specialists/Fitness Coaches
Group Fitness Instructors

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all duties, responsibilities and activities that may be required in this job. Further, duties, responsibilities and activities may vary depending on the location and also may change from time to time due to business needs of the Company.