Overview

SW Services is a leading electromechanical company dedicated to providing exceptional products/services to our clients. We believe in fostering a collaborative and supportive work environment. We are currently seeking a detail-oriented and customer-focused inside support technician to join our team. This is a direct hire with a competitive wage and benefits package including health, dental and life insurance, paid time off, as well as a good working environment in conditioned space.

As inside technical support, you will play a pivotal role in the company’s operations by providing support to the sales team, field service technician, and repair technicians. This position requires a proactive individual with exceptional communication skills, strong attention to detail, and a keen ability to build and maintain relationships with both customers and suppliers. The ideal candidate will be adept at multitasking, negotiating, problem-solving, and ensuring smooth and efficient processes.

Key Responsibilities:

Sales Support:

• Collaborate with the sales team to develop strategies for increasing sales revenue and achieving targets.
• Respond promptly and professionally to inbound sales inquiries.
• Engage with customers to understand their needs, recommend appropriate products or services, and provide accurate pricing information.
• Process sales orders accurately and efficiently using the company’s CRM (Customer Relationship Management) system.
• Follow through with customers to ensure satisfaction and address any concerns.
• Build and maintain strong relationships with existing customers to foster loyalty and retention.

Mechanical Parts Coordination:

• Identify suppliers, source products, and obtain competitive price quotes to meet the company’s procurement needs.
• Maintain strong relationships with vendors.
• Monitor inventory levels, track shipments, and coordinate with technicians to manage stock availability.
• Work closely with the technicians to understand their specific needs and preferences, ensuring seamless integration of parts into ongoing projects.
• Follow through is a must, detailing specifically when parts have been ordered, expected delivery dates, specifying the job number to ensure coordination of work to be completed in a timely manner.

Qualifications:

• Organizational Skills: Exceptional organizational and time management skills with a keen attention to detail.
• Communication Skills: Strong written and verbal communication skills, with the ability to interact professionally with customers and internal teams.
• Tech Proficiency: Familiarity with CRM systems, Microsoft Office, and other sales support tools. Experience with electro-mechanical equipment.
• Team Player: Ability to work collaboratively in a team-oriented environment.
• Adaptability: Ability to adapt to changing priorities and handle multiple tasks.
• Customer Focus: A customer-centric mindset with a commitment to delivering excellent service.

Benefits:

• Competitive compensation package.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional growth and development.
• Positive company culture.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Bristol, TN 37620: Relocate before starting work (Required)

Work Location: In person