Summary: Responsible for supporting the Compliance and Prepaid departments with CIP/KYC testing, quality control, due diligence and various activities relating to prepaid card program management.

Qualifications:

Education: Associate's or Bachelor's degree in a related field.

Licenses/Certifications: Certified Know Your Customer Certification (CKYC) accreditation preferred.

Experience: A minimum of two years of experience commensurate to job functions. Experience with

Pre-paid card environment preferred. Prior experience in performing Client

Onboarding/CIP/KYC Reviews/Data Remediation or equivalent combination of education

and experience.

Essential Functions:

A: Job Specific:

• Performs root cause analysis and identifies solutions and best practices to support the quality of CIP and KYC due diligence as defined by procedures. This could be up to 15% of time.
• Analyzes Sutton IDV against program IDV to identify gaps and inconsistencies and decides which settings are appropriate based on the facts of the program using a risk-based approach. This could be up to 15% of time.
• Analyzes critical components of program IDV policies and communicates deficiencies and recommendations with partners. This could be up to 20% of time.
• Reviews and analyzes fact sheets and other Program Manager documentation to determine CIP applicability. This could be 10% of time.
• Performs quality testing on defined samples of completed CIP from prepaid card Program Managers.
• Reviews programs to detect inconsistencies with Bank standards.
• Identifies CIP risks associated with the onboarding and implementation of new programs.
• Reviews required CIP/KYC documentation to ensure the information provided is current and consistent with Bank standards.
• Leads CIP-related meetings with prepaid card Program Managers to; provide feedback and troubleshoot identified issues.
• Reviews and reports QC/testing metrics for inclusion in monthly reporting requirements to management.
• Collaborates with internal teams to provide recommendations and implementation for changes to program processes or reporting.
• Researches and facilitates the resolution of CIP failures and exceptions.
• Reviews, compares and validates government-issued IDs.
• Provides reporting to internal and external auditors, as requested by management.
• Performs data validation on all programs.
• Drafts procedures in accordance with the Bank's policies, OFAC, BSA, and the USA PATRIOT Act.
• Monitors industry trends and emerging issues to identify and mitigate potential CIP-related risks.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Working knowledge of various laws, regulations, and industry guidance that affect internal and financial institutions' compliance programs as it relates to the AML, Bank Secrecy Act and USA Patriot Act.
• The ability to evaluate Customer Identification Program (CIP) and KYC profiles.
• Excellent interpersonal skills and the ability to influence others for results.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• Commitment to performance management.
• The ability to manage multiple deadlines in a fast-paced environment, accomplishing multiple tasks and resolving competing priorities effectively.
• Excellent problem-solving, critical thinking, and data analytical skills.
• Ability to read, analyze and comprehend journals, audit reports, regulations and legal documents.
• Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to management and employee groups.
• Excel course or certification preferred.
• Knowledge of low code preferred.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.