Position Summary

Treasury Management Digital Support provides technical support to our business clients for a multitude of products via Business Online Banking, Positive Pay, ACH, Lockbox and Remote Deposit Capture Systems. Work is done in a team environment and is varied in nature. Incumbent applies strong knowledge of bank and treasury products, operations to solve issues or find solutions, technical knowledge with the ability to assist clients with their Treasury products and services. 

Principal Duties and Responsibilities

• In-depth knowledge of Business Online Banking and Treasury Management products and services
• Works closely with Treasury Management Sales Officer(s) to support and maintain business client relationships.
• Has strong technical knowledge and skills with the ability to assist clients with their Treasury products and services.
• Provides technical assistance to clients on Quickbooks and other accounting software.
• Assisting with the implementation of SFTP connection and file send
• Primary contact for Direct Send ACH processing
• Performs Direct Send file total verifications.
• Performs file mapping for clients uploading ACH, Wire and Positive Pay files.
• Respond to internal/external customer inquiries, problems, complaints via phone and email.
• Perform onboarding and maintenance of Treasury Management products such as: Business Online Banking, ACH, Wires, Positive Pay, Lockbox and Remote Deposit Capture
• Perform administrative duties such as data entry, building reports, and preparing outgoing mail.
• Provide professional and courteous service to Susser Bank customers and employees.
• Assist with ACH origination callback and approval process.
• Understand and agree to abide by the policies and procedures established by Susser Bank.
• Perform job duties in compliance with applicable laws and regulations.
• Maintain security and confidentiality of pertinent information and records, building and maintaining customer and community trust.
• Maintain current and up-to-date knowledge and continue professional development through training as needed.
• Demonstrate courteous, pleasant, self-motivated, and dependable behavior. Maintaining a professional environment in both appearance and conduct
• Performs additional duties as assigned or directed.

Education and Experience

• High school or equivalent degree required.
• Minimum of 5 years banking experience, with 2 years in Treasury Management preferred.
• Experience in Jack Henry SilverLake and Q2 Online Banking also preferred.

Skills and Abilities Required

• Job/Technical Knowledge: Strong understanding of PC based hardware and operating systems such as Microsoft Office suite, Excel, Word, Outlook, and Adobe Acrobat
• Strong understanding of Quickbooks
• Strong understanding of file movement
• Willingness to learn new products, multiple systems, and ability to adapt when systems change.
• Attention to detail with high concern for data accuracy.
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment.
• Strong written and verbal communication skills and ability to convey a positive attitude.
• Analytical skills, problem solving and good time management.
• Cooperation/Teamwork and patience in dealing with customers.

Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Susser Bank participates in E-Verify.