Customer Service Specialist

Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our “touch” is personalized. Our dedicated employees deliver a better banking experience and exceptional customer service to our customers. Please visit https://scb.bank/careers for additional details and to apply.

This is a full-time position located at our Beaver Springs Office. The Customer Service Specialist (Head Teller) is responsible for overseeing and providing supervision to the Customer Service Representatives (Tellers) and for processing personal and commercial transactions and providing fast and friendly customer service. Other job duties include:

• Provides leadership to customer service personnel (Tellers).
• The Customer Service Specialist (Head Teller) Coaches and mentors customer service representatives to identify customers’ needs to provide the appropriate products and services.
• Responsible for daily activities of new customer service representatives (Tellers) as they progress through a variety of bank responsibilities.
• Maintains money shipment vault cash and accepts cash from customer service representative operations personnel.
• Performs duties relating to customer transactions, including but not limited to, receiving checks and cash for deposits, processing mortgage and consumer loan payments and counting and packaging coins and currency.
• Promotes and explains other services the Bank provides, such as deposit products, customer convenience services and consumer and mortgage loans.
• Prepares and maintains various reports and records, relating to currency transactions and BSA reports.

Here’s the skills and experience we look for:

• Proficient communication – in person, over the phone, and via email
• Ability to multi-task and problem-solve
• Strong attention to detail
• Proficient math and computer skills
• Thorough understanding of all customer service functions
• Minimum of two (2) years of banking experience (preferred)
• Leadership or supervisory experience (preferred)

Please visit https://scb.bank/careers for additional details and to apply.

We are an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran, or any other characteristics protected by law.

Member FDIC. Equal Housing Lender.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Work Location: In person