The ERP Administrator is responsible for maintaining the College’s ERP and related services, database maintenance, user accounts, document imaging and other related systems. Other responsibilities include analyzing business needs as well as creating and providing tools to improve user processes. This position is expected to provide general technical support to keep College services running efficiently.
This position will have direct access to confidential information that should not be disclosed directly or indirectly to others for any other purpose than to perform the essential duties of this position.
Shift: Day/Evening/As required to support ERP systems.

1. Manage daily operations of the College’s ERP systems.
2. Ensures all College related technology polices are followed as related to ERP systems.
3. Ensures all NCDIT state standards are met and followed as related to ERP systems, user access and procedures.
4. Sets deadlines, assigns responsibilities, and monitors progress for ERP systems updates and related projects.
5. Evaluates and recommends changes to the current and future EPR system requirements to meet organizational needs.
6. Oversee user account creation and tracking for all College systems though Active Directory.
7. Maintain related servers locally and in Amazon Web Services or Azure Cloud.
8. Install and configure updates for the ERP system while minimizing downtime during normal business hours.
9. ERP patch testing, installation, and implementation.
10. Maintain production and test ERP environments.
11. Support other database solutions, including but not limited to in-house developed solutions, document imaging, reporting tools, etc.
12. Maintain and update documentation of all systems and related tasks by creating how-to manuals to supplement support documentation.
13. Assist with data and audit reporting.
14. Train users and provide user technical support, if needed.
15. Oversee audits of security access to college database resources.
16. Coordinate college support needs with the North Carolina Community College Systems Office.
17. Work with College’s Network Administrator to ensure college systems are secure in our cloud and local infrastructure.
18. Implement and maintain backup solutions for the College’s ERP systems.
19. Lead various related Technology Services projects to move towards a more integrated environment.
20. Extract and manipulate data from ERP systems as requested for use by the College.
21. Use Informer and other reporting tools to create customized reports.
22. Maintain a clean and safe work area.
23. Other duties as assigned.

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of virtualized application server environments.
• Knowledge of relational databases and client/server environments.
• Familiar with network administration.
• Must demonstrate a quality and results-driven approach.
• Must demonstrate a customer and company-focused attitude.
• Must be an excellent troubleshooter.
• Ability to communicate effectively with other employees of the organization.
• Ability to work in a team-oriented environment.
• Ability to write technical documentation.

LANGUAGE SKILLS:
Possess and demonstrate the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Possess and demonstrate the ability to write reports, business correspondence, and procedure manuals. Possess and demonstrate the ability to effectively present information and respond to questions from groups of managers/administrators, faculty, staff, students, and the general public.
MATHEMATICAL SKILLS:
Ability to apply mathematical concepts such as those needed for the interpretation/creation of graphs, logical equations, and permutations.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Associate Degree in Network Technology or related field. Three or more years working in an education environment using College ERP. Three to five years experience with ERP Systems. Experience with ERP systems; Colleague preferred. Experience with Red Hat Enterprise Linux preferred.

Bachelor’s Degree in Network Technology or related field. Three or more years working in an education environment using College ERP. Three to five years experience with ERP Systems. Experience with ERP systems; Colleague preferred. Experience with Red Hat Enterprise Linux preferred.

As required to support ERP systems.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance, and taste or smell. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and sit.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.