ESSENTIAL DUTIES AND RESPONSIBILITIES

1. System Implementation:
• Collaborate with cross-functional teams to understand business requirements and translate them into ERP system configurations.
• Configure the ERP system modules to optimize business processes and workflows.
• Customize and integrate additional features or modules as needed to meet specific business needs.
• Ensure data migration processes are executed smoothly and accurately.

2. System Maintenance and Support:
• Perform regular system maintenance tasks, including updates, patches, and troubleshooting.
• Monitor system performance, identify potential issues, and implement solutions to ensure uninterrupted operation.
• Provide technical support to end-users, resolving system-related queries and issues in a timely manner.
• Collaborate with IT teams and external vendors for escalated technical support when necessary.

3. Training and Documentation:
• Develop comprehensive training materials, user guides, and documentation for the ERP system.
• Conduct training sessions for end-users, including new hires and existing staff, to ensure effective utilization of the ERP system.
• Customize training programs based on user roles and responsibilities to maximize learning outcomes.
• Provide ongoing support and refresher training to enhance user proficiency and adoption.

4. System Optimization and Enhancement:
• Proactively identify opportunities to optimize system performance and streamline business processes.
• Recommend and implement system enhancements, configurations, or integrations to improve efficiency and functionality.
• Collaborate with stakeholders to gather feedback and requirements for future system enhancements or upgrades.

SKILLS, KNOWLEDGE, AND ABILITIES
• Proven experience (3 years) working with ERP systems, such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Proven experience (3 years) designing and conducting training events in a corporate setting.
• Excellent communication and interpersonal skills for conducting training sessions and interacting with stakeholders.
• Bilingual in English/Spanish (optional but preferred).
• Proficiency in system configuration, customization, and data management.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Certifications in relevant ERP systems or project management (optional but preferred).
• Degree or certification in education, training, or related field (optional but preferred).

PHYSICAL REQUIREMENTS
• Must be able to spend at least 50% of work time sitting and using standard desktop computing equipment.
• Must be able to spend 10% of their year traveling across the country.
• Must be comfortable speaking in front of large groups of co-workers.
• Must be able to hear and speak clearly enough to participate in highly interactive, fast-paced conversations.
• Must be comfortable conducting training sessions in a food manufacturing plant.