JOB TITLE: Patient Service Representative

GENERAL SUMMARY OF DUTIES: 

The Patient Services Representative performs general business office functions that may include some or all of the following: 

• Charge capture and over-the-counter payment posting; 
• Insurance verification and eligibility; 
• Insurance pre-authorization/pre-certifications; 
• Counseling patients and families on insurance and payment issues prior to surgery.
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner. 
• Registers patients in the system. 
• Collects and revises all patient insurance information. 
• Collects co-pays, deductibles and other out of pocket amounts at the time of service. 
• Posts approved adjustments to patient accounts. 
• Balances receipts, reconciles daily work batches and prepares audit trail.

REQUIREMENTS:

• High school diploma or GED required.
• College degree a plus.
• Two years minimum front office experience in a medical environment.