Resort Hotel Front Desk Agent (Copalis Beach)

Surfcrest Resort, LLC

Surfcrest Resort, Newly Owned & Operated Ocean-Front Hotel

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, policies, rates and amenities. If you have a knack for customer service and have work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities & Expectations

• Display a pleasant, professional, and guest oriented attitude at all times.
• Comply with resort and department codes, policies, procedures, and regulations.
• Be willing to participate in team efforts and communicate with fellow employees.
• Help plan, schedule or supervise the work of other employees.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Organize, update, and keep track of daily housekeeping cleaning schedule.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Strong computer skills and software knowledge.
• Experience with hotel reservations software, like Cloudbeds and/or have an understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Excellent communication and organizational skills.
• Excellent verbal and written communication skills.
• Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Compensation: $19/hr.

Job Type: Full-time

Schedule:

• 8 hour shift

Work setting:

• In-person
• Resort

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person