Description

Overview:

SupplyOne Tampa Bay is hiring a Collections Specialist to join our team! The Collections Specialist will work closely with internal departments to ensure accounts are paying within credit terms. We are seeking a detail-oriented and skilled researcher with excellent communication and record-keeping skills. The Collections Specialist will review account information, speak with customers to collect outstanding balances and identify/correct root cause issues from recurring. This is a full-time role and will sit on-site in Clearwater, FL.

Responsibilities:

• Running Aging Reports and reviewing customer accounts to prioritize daily collection calls on a portfolio to ensure prompt payment within credit terms.
• Proactively contacting late paying customers before due dates to ensure timely payments with the highest level of professionalism and positive demeanor.
• Make and receive collection calls on a portfolio of accounts by adhering to and executing designated collection strategy with precision follow-up and responsiveness.
• Releasing orders from credit hold for reasons consistent with company policy and gross margin objectives.
• Researching and recording payment information on customers’ websites for cash application or making contact to secure.
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.
• Setting up new customer accounts in systems, including contacting credit references and regularly rechecking references if there has been no activity for 6 months.
• Maintaining records regarding payments and account statuses
• Generating reports and statements for internal use
• Assisting with accounting support as necessary
• Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting customers to discuss their accounts.

Who We Are:

Supply One is the largest independent supplier of corrugated and other value-added packaging products, equipment, and services in the U.S. It provides mid-sized manufacturers, food processors, medical and e-commerce companies industry-leading packaging programs, products, and supply chain solutions from a single point of contact to unlock efficiency and direct cost savings.

SupplyOne Core Values (Behaviors and values that are essential to be successful in our environment) 

• People First - Fosters culture that prioritizes trust and respect, focuses on well-being, growth and development of employees, emphasizes collaboration and honest, open and direct communication, is accountable for actions
• Unique Customer Solutions - Listens to customers and understands their unique needs, goes above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial mindset
• Passion to Serve - Responds quickly to customer needs, delivers on commitments, exhibits a sense of urgency, demonstrates a commitment to making a positive impact on customers, employees and communities, embraces empathy, integrity and compassion in all interactions
• Agility - Quickly adapts to changing customer needs and market dynamics, demonstrates and encourages creativity, flexibility and intelligent risk taking, embraces forward progress and change, open to new ideas
• Growth Focus - Results driven, continuously drives profitable growth, not satisfied with status quo, continuously seeks improvement, embraces stretch goals

Benefits include:

• Medical, Dental, Vision
• PTO accrual from day 1
• FSA/HSA
• Company-paid life insurance and long-term disability.
• 401k with company match
• etc...

Qualifications

• Demonstrated experience in collections.
• Proficient with the Microsoft Office Suite including Excel and Outlook
• Ability to build relationships with clients and internal departments.
• Excellent communication, research, problem-solving, and time-management skills.
• Must be organized.