1 Service Engineer Job in Clarksville, VA
Supermicro is Hiring a Service Engineer Near Clarksville, VA
Job SummarySupermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.
As a Service Engineer, you will work remotely on our Global Services Team in Clarksville, VA providing technical support for the Clarksville, VA geographic location. You will be required to be at customer sites on a regular basis as needed.
Essential Duties And ResponsibilitiesIncludes the following essential duties and responsibilities (other duties may also be assigned):
- On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
- Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
- Ensure escalation situations are managed and corrected quickly and professionally
- Provide 2nd line support to the reseller/distributors in all aspects of customer support
- Have a very high level of enterprise solution product knowledge
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
- Provide and contribute information such as fault triage and training materials
- Run tests and simulations at our facility to assist with problem-solving
- Travel to the field to train and or resolve customer issues
- Train new service engineers
- Able to work under the Technical Account Manager's direction and take ownership of customer base
- Demonstrate the ability to be self-sufficient in the field
- Able to defuse challenging situations
- Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
- Determines requirements and/or root cause of technical issues by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Ability to produce meaningful reports and metrics is a plus
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
- Travel is required (up to 25%)
- Minimum of 5 years experience in field support servicing complex X86 systems and parts preferred
- Will consider an associate degree in electrical technology, electronics, or equivalent military experience
- Work experience in large enterprises or certification in Windows and Linux environments is a plus
- Emphasize break/fix experience and on-site customer service experience
- Hands-on experience with servers (Supermicro, EMC, DELL, HP)
- Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
- Strong technical communication skills to lead investigations with engineers of multiple disciplines
- Strong written and verbal communication skills, project management skills, and solid time management skills
- Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
- Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions
- Full professional proficiency in English (read/write/speak)
- Familiarity with Linux is a plus
- The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs
Job Summary
Full Time
Hardware & Office Equipment
$75k-94k (estimate)
05/20/2024
07/11/2024
supermicro.com
1,000 - 3,000
1993
JUN LAI XU
$50M - $200M
Hardware & Office Equipment
Related Companies
The job skills required for Service Engineer include Computer Science, Problem Solving, Project Management, Customer Service, Service Excellence, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Engineer positions, which can be used as a reference in future career path planning. As a Service Engineer, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Engineer. You can explore the career advancement for a Service Engineer below and select your interested title to get hiring information.
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