The Company

Superior Ready Mix is a family owned and operated business located in Southern California. We have been in business for 65 years and are continuing to grow! We manufacture and deliver concrete, aggregate and asphalt to contractors and homeowners throughout Southern California. Superior cares about their employees – we believe you should enjoy what you do and go home to your family every day. We offer a stable work environment with opportunity for growth.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Concrete Order Taker. In this role, you will be responsible for receiving and processing orders for concrete products from customers and ensuring timely and accurate delivery.

Key Responsibilities

• Answer phone calls and emails from customers requesting concrete orders
• Enter customer orders into our computer system accurately and in a timely manner
• Coordinate with the dispatch team to schedule deliveries and ensure that the orders are dispatched to the correct location
• Communicate with customers regarding order status, delivery times, and any changes to the order
• Resolve customer complaints and issues related to their orders
• Maintain accurate records of customer orders, delivery schedules, and other relevant information
• Work collaboratively with other team members to ensure customer satisfaction and efficient order processing

Requirements

• High school diploma or equivalent
• Previous experience in a customer service or order taking role preferred
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and accuracy in data entry
• Proficiency in using computer systems and software, including Microsoft Office, DigitalFleet, Integra and order processing systems
• Willingness to work flexible hours and occasional weekends

Why should you apply?

We’re here to stay – 65 years in business.

We promote from within.

Clean & well-maintained vehicles.

Superior cares about their employees – that is why we offer an excellent benefits package:

- Great Pay overtime

- 401K

- Profit Sharing, historically 4%-8% of the employee’s straight time earnings

- Paid vacations

- Paid holidays

- High quality/low cost to employee health, dental and vision insurance for you and your dependents. For example, when employee’s take advantage of our health care incentive plan ‘Wellness Program’ this is the amount they pay for insurance:

Employee only = $155/mo.

Employee 1 = $328/mo.

Employee Family = $424/mo.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Experience level:

• No experience needed

Shift:

• 10 hour shift
• Day shift
• No nights

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person