We are seeking a Personal Lines Client Service Representative (CSR) to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from simple to moderately complex?

Springer Insurance Agency located in Chelsea, MI is growing and looking to hire a Personal Lines Client Service Representative (CSR) to provide excellent customer service to an established book of business. Come join our friendly, competitive work environment today!

We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Springer Insurance Agency can provide.

How will you affect the business?

• Effectively manage high volume of incoming calls and walk-ins

• Identify and assess client needs to achieve satisfaction

• Quoting, endorsements, certificates and will own the renewal process

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution

• Keep records of customer interactions, process customer accounts and file documents

What skills will make me successful in this role?

• Ability and desire to provide results

• Develop professional relationships with your internal and external partners

• Effective communication

• Utilize your resilient and adaptable mindset in the face of shifting priorities

• Eagerness to collaborate with all teams and employees.

Requirements:

• Minimum 1 years client service experience working with personal or commercial lines insurance

• Property and Casualty Insurance License

• Agency Management System experience

• Proficiency in Microsoft Office

We offer competitive salary based on your experience along with a comprehensive benefits package.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Chelsea, MI 48118: Relocate before starting work (Required)

Work Location: In person