The Digital Channels, under the direct supervision of the Digital Solutions Director, assists internal partners with requests associated with Remote Deposit (RDC) and ATM deposit processing; Online Banking; Debit Card errors and processing. Prepares and balances related reports and accounts. Maintains related files and control records.

Essential Functions & Responsibilities

• Process Remote Deposit Capture & ATM Deposit reviews.
• Process Card Ticket requests including but not limited to approved rush card requests, travel request notifications, Apple/Google wallet requests.
• Review and manage daily card processor reports associated with exceptions.
• Assist with Online Banking troubleshooting escalations and regular maintenance processing.
• Provide backup assistance to the Fraud team, as needed.
• Provide backup assistance to the Imaging team, as needed.
• Assist with additional departmental projects, as assigned.
• Maintains related files and control records. Prepares and balances related reports and accounts.
• Strong interpersonal skills

• Exhibits a positive attitude toward Credit Union initiatives and mission statement, supporting member acquisition and retention.
• Ability to work in a team environment, as well as independently.

• Ability to use office technology such as a computer, internet, email, and other office related software.

• Ability to work in an office environment for at least 8 hours per day.
• Performs other job-related duties as assigned.

Performance Measurements

• Assure all ticket requests are processed within 3 hours of receipt.
• Maintain control records and files.

• Maintain accurate information and direction regarding all communication for projects as assigned.

Knowledge & Skills

Experience One year to three years of similar or related experience. Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.