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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
General Requirements
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels
& Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and
regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.
Full Time
Accommodations
$25k-31k (estimate)
02/25/2024
07/09/2024
super8ohare.com
ELK GROVE VILLAGE, IL
25 - 50
1994
JON TRIVEDI
<$5M
Accommodations
10 reasons to stay at Super 8 O'Hare. 1- FREE Shuttle to and from Airport, D.S. Convention Center and AllStar Arena 2- FREE WiFi Internet in all rooms 3- SuperStart Breakfast in the morning 4-Indoor Pool and Spa 5- Fitness Room and Game Zone 6- Coin laundry for guest 7- Cable TV with 60 stations including HBO 8- FREE local calls 9- Large vehicle parking available 10- Pride of Super 8 since opened Use our online reservation service for a guaranteed reservation. It is easy, fast and secure way to reserve a room. Please call us directly and save even more on special packages that are only availab...le at Super 8 O'Hare in Elk Grove Village. www.super8ohare.com
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The following is the career advancement route for Room Attendant / Housekeeper positions, which can be used as a reference in future career path planning. As a Room Attendant / Housekeeper, it can be promoted into senior positions as a Housekeeping Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Room Attendant / Housekeeper. You can explore the career advancement for a Room Attendant / Housekeeper below and select your interested title to get hiring information.