About us

Holiday Inn Express and Suites is a small business in Boonville, MO. We are inclusive, customer-centric and supportive.

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• Company perks
• Safe work environment
• Relaxed atmosphere

Our guest service associates are the "front line" of our hotel team, interacting the most with guests and often having the greatest impact on the overall guest experience. As a member of the guest services team, your work at the front desk is critical to ensuring that our guests have a fantastic stay from arrival to departure.

Responsibilities and Duties:

• Greet guests warmly and provide guests with appropriate room assignments, room keys, directions to the rooms
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary
• Answer incoming calls with appropriate greeting
• Provide feedback to next shift on all current and pertinent information
• Communicate current knowledge of local area, attractions and events to guests and team
• Facilitate guest departures by providing accurate statements, ensuring guest satisfaction, and collecting all payments due
• Enter and verify all wake-up calls for guests
• Resolve problems arising from guest complaints, reservation and room assignment activities
• Perform all Guest Service Representative functions as required; may assist in booking room reservations
• Perform all Front Desk functions as required
• Other duties as assigned by the Front Office Manager, Assistant General Manager, General Manager.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person