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This position is responsible for assisting the general manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs within budget.
MINIMUM EXPERIENCE:
or adult learning preferred. Physical Requirements
General Requirements
interpersonal skills.
employment testing).
public and private concerns.
Fundamental Requirements
Revenue Management:
required by staffing levels and business demand.
Financial Results:
departmental expenses within budget; explain the causes for budget variances and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
Guest Satisfaction:
in accordance with company standards (e.g., greeting, scripts, pre-
assignment of rooms, etc.).
service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
Employee Satisfaction:
services and quality products that will lead to achieving goals for
revenue and profit.
resources management, payroll administration, personnel transactions and fair treatment of employees.
Product Quality:
physical assets by maintaining the physical condition of the hotel
in accordance with established quality control standards.
Medallia, and take action to correct any deficiencies.
Full Time
$113k-134k (estimate)
05/20/2024
07/19/2024