Over our 105-year history as a co-operative, Sunsweet has become the world's largest and most famous brand of dried tree fruits like prunes, apricots, mangos, and more! We have grown to represent nearly 200 grower-members with orchards throughout California – which accounts for more than 25% of prune production around the world. That’s about 50,000 tons of our world famous Sunsweet Prunes a year.

Our signature products are Sunsweet Prune Juice and Sunsweet Pitted Prunes. We have the largest retail market share for both of these products.

Sunsweet has a 1,000,000 square foot prune pitting and bottling facility in Yuba City, a 385,000 square foot bottling facility in Pennsylvania and a new 100,000 square foot prune pitting facility in Chile.

In addition to our Sunsweet branded products, Sunsweet Copack beverages for Pepsi, Tropicana, and Ocean Spray. 

The Risk Management and Customer Care Senior Associate is responsible for overseeing risk assessment processes, managing customer inquiries and concerns, and ensuring compliance with regulatory standards. They play a critical role in mitigating risks and enhancing customer satisfaction within the organization.

We offer an alternative work schedule that allows for every other Friday off. This position has a hybrid work schedule of Tuesday-Thursday onsite located in Yuba City, CA, Monday and Friday remote. This role reports to the Manager of Risk and Customer Care

ESSENTIAL DUTIES AND RESPONSABILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other related duties may be required and assigned.

1. Assist in the management of all insurance programs and claims
2. Direct contact for customer inquiries and complaints, resolving issues promptly and effectively to maintain high levels of customer satisfaction.
3. Provide backup coverage for cash management activities
4. Conduct risk assessments to identify potential areas of concern and develop strategies for mitigation.
5. Implement risk management policies and procedures to ensure compliance with regulatory requirements and industry standards.
6. Collaborate with internal teams to address customer concerns and improve service delivery processes.
7. Analyze customer feedback and data to identify trends and areas for improvement in products or services.
8. Maintain accurate records of risk assessments, customer interactions, and resolution outcomes for reporting purposes.
9. Stay updated on industry trends and developments in risk management and customer service to suggest enhancements to existing processes.

MINIMUM QUALIFICATIONS

Knowledge/Skills: 

• Prior experience in corporate insurance from either broker or corporate side
• Strong understanding of risk management principles and practices.
• Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
• Analytical skills to assess and mitigate potential risks and identify opportunities for improvement.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Education and Experience: 

• Bachelor’s degree in business administration, Finance, Risk Management, or a related field.
• Previous experience (3-5 years) in risk management or customer care roles, and/or 10 years work experience in professional corporate environment
• Familiarity with regulatory requirements and compliance standards related to risk management and customer service.

Physical/Safety Requirements

• Tolerate extended periods of sitting at desk.
• Ambient noise may be louder than a traditional office setting.