You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Review, investigate and track all incoming Member and Provider Service correspondences in an effort to efficiently deliver and respond to our customers in a timely manner.

• Responsible for screening member/provider incoming and outgoing mail daily and log all correspondence received
• Log all returned mail, correspondence, members premium checks, returned provider checks, and distribute to the appropriate departments
• Maintain incoming and outgoing fax log for Member/Provider Services
• Responsible for composing outgoing correspondence to members/providers in regards to following up to incoming correspondence received
• Maintain knowledge of Member/Provider Services policies and procedures to act as a back up to Member Services Representatives to meet business needs

*This position is a hybrid position in our Pembroke Pines, FL Office*

Education/Experience: High school diploma or equivalent. 1 year of experience with general administrative secretarial practices and operation of office equipment such as a personal computer, requiring some advanced skills knowledge. Microsoft Applications experience preferred. Physician’s office experience is a plus.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.