OVERALLJOB PURPOSE

Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.

MINIMUMJOB QUALIFICATIONS AND REQUIREMENTS

• Must be 18 years of age
• Ability to work with little supervision and maintain a high level of performance and customer service
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
• Meet state related requirements (if applicable to position)
• Ability to work in a team setting and be a team player
• Maintain a positive, respectful, and professional approach with coworkers and residents
• Ability to keep all business and operations information confidential
• Possess organizational skills and ability to problem solve
• Possess excellent customer service and public relations skills
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
• Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
• Experience in computer use and relevant software applications are preferred
• Experience with or the ability to use multi-line telephone system
• Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIALJOB DUTIES AND RESPONSIBILITIES

• Staff the reception desk continuously during assigned period
• Arranges coverage of reception desk during break and lunch periods
• Graciously greets all visitors and politely assists them as necessary
• Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance
• Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log
• Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)
• Maintains a clean and safe workspace, community entrance, lobby, and hydration station
• Prepares refreshments and pours coffee in the dining room during mealtimes as needed
• Sort and direct mail to managers, residents, or forwarding to family as needed
• Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)
• Promptly and courteously answers telephone, directing incoming communications to appropriate person
• Monitors fax machine, directing incoming communications to appropriate person
• Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance
• Performs clerical duties as directed
• Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies
• Performs simple, routine maintenance of office equipment
• Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner
• Performs other duties as assigned by Supervisor

OTHERJOB DUTIES AND RESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
• Meet the assigned work requirements of the job. Regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company policies, procedures, and standards
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)
• This position has no supervisory responsibilities
• Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)

PHYSICALREQUIREMENTS