Sunrise Banks, based in Minneapolis/St. Paul, MN, is the digital financial inclusion leader. We value a diversity of people and perspectives and offer employees a chance to create positive change through their work. A Sunrise career offers a caring, flexible work environment for all employees, from the teller to the technologist. 

POSITION SUMMARY

We have an opening for a full-time teller at our Blaisdell branch location in Minneapolis. This position is responsible for providing superior quality teller services quickly and efficiently. Processes customer transactions in a timely and accurate manner; responds to customer inquiries and provides a positive reflection upon the bank’s image. Flexible work schedule Monday thru Friday between 8:00 a.m. to 6:00 p.m. and every other Saturday 9 a.m. - 12 noon. Fluency in Spanish a plus.

ESSENTIAL DUTIES & RESPONSIBILITIES

Customer Service & Sales

1.  Provides quality customer service which includes consistently demonstrating the following:
2.  Maintains a positive and cooperative attitude at all times.
3.  Acknowledges and responds immediately to the customer. “Customer before paperwork.”
4.  Greets the customer by name; learn name and use in closing.
5.  Makes eye contact, demonstrates user-friendly non-verbal behavior.
6.  Thanks customer for their business.
7.  Assists with phone answering as needed.
8.  Courteously and pleasantly answers customer questions and directs them to other departments when required.
9.  Identifies opportunities to cross-sell bank products and services to new and existing customers.

Teller Operations

1.  Processes customer deposits and withdrawals, verifying all cash or endorsements and issuing receipts according to established procedures.
2. Verifies account information from the computer to validate all customer data, before completing transactions or releasing funds.
3. Maintains sufficient cash drawer funds to provide timely customer service and balances the drawer according to established procedures. Cash differences not to exceed established amount.
4. Ensures that all transactions are thoroughly documented on the teller tape to minimize bank liability and maintain audit trail of customer transactions.
5. Cashes checks for account holders and approved check cashing customers, within the limits set forth in the cashing policy, upon verification of signatures.
6. Processes additional transactions as assigned but not limited to: mail and night deposit items under dual control, telephone transfers and money orders, cashiers checks, travelers checks, cash advances, sells and redeems savings bonds, process currency and coin orders, count coin, process food coupons according to established procedures, ensuring that all transactions are recorded promptly and accurately.
7. Sells excess cash to vault teller to avoid exceeding drawer limit. Ensures that cash drawer is stocked with sufficient cash to meet customer demand.
8. Follows all bank regulations that effect the teller operations, including but not limited to: Bank Secrecy Act (BSA), Regulation CC: Expedited Funds Availability Act, CIP, etc.
9. Adheres to all bank security policies for the location and the position.

Other Responsibilities

1. Accepts rent payments for safe deposit boxes per safe deposit box agreement.
2. Daily processing of TT&L payments and money orders.
3. Performs various responsibilities and special projects as assigned by management.