COMMUNITY NAME

JOB OVERVIEW

We are seeking a Sales Trainer to work as part of the Talent Management Team within the Human Resources Department at our Community Support Office headquartered in McLean, VA. This is a remote position and requires travel (up to 25% during peak times). This position will develop and deliver sales training (primarily virtually and in-person as needed), create tools and job aides; manage department administrative tasks and processes; and deliver high-quality CRM training as measured by class evaluations and certification rates. The trainer will help drive a sales excellence culture in addition to reinforcing an “Everyone Sells” philosophy. Collaborate with regional leadership to identify skill gaps and provide training and tools to bridge gaps as requested. 

RESPONSIBILITIES & QUALIFICATIONS

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Manage training schedule and registration process, including communication to field, documentation of registrations, creation of class rosters and tracking of participant certification
• Upload all class completion and certification records to Sunrise Learning Management System
• Facilitate Zoom / MS Teams training: both hands-on sessions and virtual sessions
• Create job aids and communication pieces (e.g. articles for e-newsletters)
• Collaborate with regional leadership to identify skill gaps; create and facilitate training to address gaps
• Partner with Sales & Marketing team to design job aids which optimize DOS use of marketing campaigns and tools
• Design, deliver, and continuously improving the Sales Training Program to support sales strategies and objectives for the company's new and existing sales professionals
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of the training program
• Collaborate with subject matter experts on upcoming product releases
• Partner with the Sales team as a mentor/coach to improve sales acumen - sourcing methodology, cold calling best practices, lead/pipeline management, etc.
• Stay informed on advanced learning methodologies and cutting-edge tools and technology that may be leveraged to improve sales productivity

Core Competencies

• Credibility – experience and continued learning
• Trust – ability to connect with learners and create a safe environment for learning
• Communication – positive, authentic, genuine, empathetic
• Adaptable – ability to adapt to the situation as needed
• Prepared – studies and practices trainings prior to delivery
• Good listener - able to discern when a message isn’t getting through and redirect conversations
• Facilitation skills - adept at facilitating discussions. Ability to ask probing questions to encourage interactions. They should be able to moderate discussions and draw significant conclusions while keeping things on topic
• Creative Thinking – exercises creativity, imagination, problem solving skills
• Collaboration – demonstrates the ability to partner and work with teams
• Emotional Intelligence – awareness of self and others, ability to adjust

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Must have a passion for sales & learning
• Must demonstrate the Sunrise Principles of Service and the Team Member Credo
• Must understand training design and adult learning principles and must be able to put those principles into action daily
• Five years of community/field training and Sales experience preferred
• Must have strong training development and delivery skills (both in classroom and remote environments / creating and delivering)
• Must possess outstanding customer service skills and be able train and coach those skills
• Must be able to work well within a matrix organization
• Outstanding written and verbal skills
• Outstanding project management skills
• Demonstrated proficiency in CRM applications
• Proficiency with authoring tools/ presentation platforms, such as Vyond, Articulate, etc. is preferred
• Strong technical ability and competency in MS Office applications, e.g. Word, PowerPoint, Excel
• Strong technical ability and competency in Zoom, Teams, etc.
• Proven ability to work and accomplish goals without daily supervision
• Bachelor’s Degree preferred
• Must be willing to travel up to 25% of the time during peak times