Major Job Responsibility:
To achieve the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping operation in accordance with the standards of Sunridge Hotel Group and the hotel.

Job Duties:

1. Provides a clean, well maintained hotel by supervising the Laundry and Housekeeping operations
   
   • Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
   • Coordinates availability of rooms with Guest Care Manager/General Manager
   • Supervises the daily activities of the housekeeping staff
   • Monitors the responses on customer comment cards; identifies problem areas and formulates solutions
   • Conducts continual inspections to determine hotel's overall level of cleanliness; performs follow up
   • Strives to promoting safety in your department.
   • Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer rooms, rest room supplies, laundry supplies, machines, and equipment
   • Schedules and supervises all rotational and special cleaning programs as required
   • Secures keys in accordance with hotel's key management policy
   • Supervises "Lost and Found"department
   • Must achieve required threshold scores according to brand and Sunridge inspections.
2. Meets and exceeds customer and team member expectations by providing service and teamwork
   
   • Conducts training on a regular basis
   • Provides staff with the skills training to provide value added service to customers
   • Utilizes one-on-one training skills
   • Monitors service and teamwork on a regular basis and counsels employees as needed
   • Performs other duties as required to provide service and teamwork
3. Maintains safe working conditions within department and hotel
   
   • Ensures that all employees follow safety rules and procedures
   • Takes corrective action where required to improve safety
4. Assures that Housekeeping Department operates within approved budget
   • Monitors performance of the department against approved budget; makes appropriate
   • recommendations as necessary Controls operating and payroll costs of staff
5. Contributes to the competitive status and profitability of the hotel by monitory industry trends and recommending appropriate actions to be taken
   • Develops and implements techniques to improve the operation
6. Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities
7. Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction
   • Selects, orients, and trains qualified employees
   • Conducts effective employee meetings
   • Determines, communicates, and monitors achievement of standards of performance on a timely basis
   • Employs respectful discipline as required under supervision of general manager
8. Adheres to hotel policies and procedures
   • Attends work on time as scheduled
   • Follows hotel grooming and dress standards
   • Minimizes safety hazards by following all safety rules and procedures
9. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
10. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
11. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
12. At all times projects a favorable image of Sunridge Hotel Group and the hotel to the public
13. Performs such other ancillary and related duties as may be assigned.
14. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.