**Job Duties:**

**Provides a clean, well-maintained hotel by supervising any or all of the following departments Housekeeping, Laundry and Maintenance Operations, Guest Services, Food and Beverage**

* Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy

* Coordinates availability of rooms with General Manager

* Supervises the daily activities of the hotel staff

* Monitors the responses on customer comment cards; identifies problem areas and formulates solutions. Contact guest when necessary regarding problems.

* Conducts continual room inspections to determine hotel's overall level of cleanliness;

* Hotel's overall preventative maintenance and performs follow up on issues

* Strives to reduce accidents within the department

* Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, public restroom supplies, laundry supplies, machines, and equipment

* Schedules and supervises all rotations special cleaning programs and projects as required

* Secures keys in accordance with hotel's key management policy

* Supervises "Lost and Found"department

**Meets and exceeds customer and team member expectations by providing service and teamwork**

* Conducts training on a regular basis

* Provides staff with the skills training to provide value added service to guests

* Utilizes one-on-one training skills

* Monitors service and teamwork on a regular basis and performs performance counseling to employees as needed

* Performs other duties within the hotel Departments required to provide service and teamwork

**Maintains safe working conditions within department and hotel**

* Ensures that all employees are trained on and follows safety rules and procedures

* Takes corrective action where required to improve safety

**Assures that assigned departments operates within approved budget**

* Monitors performance of the department against approved budget; makes appropriate recommendations as necessary

* Controls operating and payroll costs of staff

**Contributes to the competitive status and profitability of the hotel by monitoring industry trends and recommending appropriate actions to be taken**

* Develops and implements techniques to improve the operation

* Works within the budgetary guidelines to maintain profitability

**Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities if the following department is assigned**

* Prepares AM/PM checklist daily

* Prepares Room Discrepancy Report daily

* Completes Room Evaluation Form for all room inspections

**Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction**

* Selects, orientates, and trains qualified employees

* Conducts effective employee meetings

* Determines, communicates, and monitors achievement of standards of performance on a timely basis

* Employs respectful discipline as required under supervision of General Manager

**Adheres to hotel policies and procedures**

* Arrives at work on time as scheduled

* Follows hotel grooming and dress standards

* Minimizes safety hazards by following all safety rules and procedures

**Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance**

**Performs all duties and responsibilities timely, effectively and efficiently in accordance with established company policies and procedures to achieve the overall objectives of this position. Communicates to General Manager in a timely manner**

**Maintains a favorable working relationship with all other hotel and company employees to foster and promote a cooperative and harmonious working climate**

**At all times projects a favorable image of Sunridge and the hotel to the public**

**Performs any other job related duties as may be assigned by the Manager. Must achieve required threshold scores according to brand and Sunridge inspections.**

* Make bank deposits in the absence of and/or if directed by General Manager.

* Responsible for the Market making sure completely stocked, proper inventory and shopping.

**General Manager and Front Office/Assistant Manager share responsibility for ensuring Sunridge required Manager on Duty staffing (7a-7pm Mon-Fri and 7a -5pm Sat/Sun) and 24/7 phone support is provided.**

* Front Office Manager/Assistant Manager is responsible to work the weekend shifts. Full Occupancy they must cover the 3-11pm during the week.

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