• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Role: The Maintenance Director is accountable for delivering on our commitments to our residents and is instrumental in helping Sunnyside Meadows provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal and personal attention to our residents and their home. The Maintenance Director works alongside the Executive Director while overseeing the Housekeeping department in ensuring the responsibility of overseeing the activities of assigned staff and vendors to ensure the maintenance of the property.

Key Accountabilities

• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow-up, and follow through in dealing with residents on all matters.
• Enforce policies of the community that are delegated by Executive Director.
• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

Maintenance Management

• Coordinate, schedule and respond to resident/management request and work orders.
• Ensure all repairs and replacements necessary for community common areas and units. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Inspect grounds, building and other community features daily to daily to identify, minimize and correct hazardous property conditions or liability concerns.
• Manage and order maintenance and housekeeping supplies inventory while adhering to budget guidelines set by management.
• Maintain preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintain well-organized and property stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Manage unit inspections.
• Responsible for key control of community.
• Maintain accurate records regarding service requests, OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Manage and participate in on-call emergency at community.
• Plan for and utilize property resources, equipment and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Physical Demands & Working Conditions

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Reading, comprehending, writing, performing calculations, communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

Qualifications

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, appliance repair, electrical, and carpentry work.
• Valid Driver's License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.
• Proof of Covid-19 Vaccination Is required to be employed by Sunnyside Meadows.