Job Title: Transportation Manager

Location: 3935 Sunnyside Drive Harrisonburg VA 22801

Hours: Full-Time. Monday-Friday 8am-4:30pm. Salary Position.

Position Overview & General Responsibilities:

The primary responsibilities of the Transportation Manager are to coordinate and supervise the daily operations of the transportation office and gate entry. This includes but is not limited to managing all incoming calls, scheduling residents’ medical appointments, managing transportation drivers’ schedules, confirming resident appointments to ensure dates/times of transportation needed, coordinating drivers and specific vehicle transportation to and from various locations and ensuring efficiency of the driver’s schedules and all transports. Managing gate attendants’ schedules, providing support, and answering questions as they arise. In addition, provide administrative support to the Residential Living Director for departmental reports/audits, purchase orders, and documentation. In some cases, it may require stepping in as a driver if needed.

• Schedule and confirm residents’ medical appointments. Schedule appointments in a timely manner. Ensure departments are up to date on all appointments and any changes. Distribute appointment schedules to appropriate nurse’s station.
• Generate appointment schedules for Transportation Assistants. Ensure schedules are complete with escorts, departure times, locations, etc. and are completed by 3pm daily. Provide completed schedules for Transportation Assistants. Inform Transportation Assistants of any/all changes in daily schedule.
• Coordinate appointments and staff schedules in advance and daily. - Communicate effectively to ensure smooth operation of department.
• Be responsible for daily transportation schedule and handle changes / complications to transportation schedule due to unforeseen situations. - Remain calm when situations arise and make changes to deal with them in the most non-disruptive and efficient way possible. Receive walk-in customers and answer department telephone. - Assist customers as needed. Answer calls promptly and courteously.
• Transport residents and other passengers to scheduled medical appointments and other locations as needed. - Transport passengers using wheelchair bus, van or other passenger vehicles in a safe manner while adhering to proper driving/road procedures.
• Provide campus shuttle - Arrive at shuttle locations by designated time.
• Transport residents to town for various shopping trips. - Account for all residents on each trip. Arrive at location(s) by designated time.
• Respond to medical emergencies while transporting residents and/or other passengers. - Handle emergencies calmly and professionally.
• Follow vehicle accident policy RS.047 if involved in an auto accident. - Follow policy/procedure accurately and timely.
• Operate equipment including, but not limited to copier, cellular phone, wheelchair, wheelchair bus with hydraulic lift and belt restraints, 14-passenger bus and passenger vehicles. - Operate all equipment safely and efficiently.
• Communicate all incidents/issues involving resident transports to the Residential Living Director. - Report incidents/issues the same day when possible.
• Oversee the purchasing of items for residents using a personal funds account including insuring residents have adequate funds for purchases and that all documentation is complete.
• Orient new employees and volunteer drivers to Transportation department policies and procedures.
• Ensure driver training checklists for buses are completed by new employees and volunteers.
• Oversee and ensure completion of weekly vehicle maintenance checklists.
• Oversee and schedule maintenance repairs needed for Transportation fleet.
• Maintain staffing schedules and time off requests through Paylocity.
• Supervise day to day duties of transportation assistants. Complete performance reviews, journaling, payroll procedures.
• Supervise day to day duties of gate attendants. Complete performance reviews, journaling, payroll procedures.
• Responsible for overall morale of the team.
• Ensure coverage for the gate for breaks and lunch. Cover the gate for open shifts when necessary.
• Provide administrative support to the Residential Living Director for departmental reports/audits, purchase orders, and documentation.
• Provide On-Call support to Transportation Department.
• Other duties as assigned.

About Us:

Join a team where you are proud of the community in which you work. At Sunnyside, we want each team-member to S.H.I.N.E both on and off campus (Service Before Self, Hospitality with Heart, Inspiring Excellence in Each Other, Nothing Less Than The Best, and Enjoy your Journey). With a plethora of flexibility, growth opportunities, a safe learning environment, on-sight training, and an engaging/motivational atmosphere, you can rise into your new career path. Sunnyside is a not-for-profit Senior Living life plan community situated on 150 acres in the rolling hills of the Shenandoah Valley in Harrisonburg, Virginia. More than 500 residents call Sunnyside their home. Residents have the options to live in a variety of levels of living including: Independent Living, Assisted Living, Memory Support, and Long-Term Care. Across our beautiful campus, residents can enjoy an array of amenities and services including an on-site restaurant, an award-winning vitality center, salon services, therapy services, fishing ponds, walking trails, and much more! People have said that Sunnyside is great place to live and work! We offer generous paid-time off (even if you work part-time), professional development opportunities, a safe and fun environment, and flexibility.

Requirements

Requirements/Qualifications:

• Education and experience equivalent to an associate’s degree. Prior management experience required.
• Comfortable learning new computer programs to meet the ever demanding need to advance department efficiencies.
• Operates personal computer, printer, copy machines and other general office equipment. Familiar with Microsoft Office (Word & Excel)
• Prior experience in medical scheduling preferred.
• Strong written and verbal communication skills to include phone etiquette and ability to work with people of all ages.
• Ability to multi-task while maintaining attention to detail and having good organizational skills.
• Ability to work with confidential information and maintain its’ integrity.
• Basic reading, writing and math skills.
• Certified in CPR and First Aid or willingness to obtain.
• Strong customer service skills; maintain a hospitality approach when engaging all individuals.
• Current Virginia driver’s license and meets driver eligibility requirements per Sunnyside policy HR069.

Environmental and Physical Considerations

• General office environment with normal lighting levels, temperature ranges, air quality, ventilation and noise level. Outdoors and in vehicles when transporting residents in various weather and traffic conditions
• Physical requirements include the exertion of up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects. Have ability to load/unload residents in wheelchairs into wheelchair vehicles. Ability to push, pull, bend, stoop, squat, climb stairs and walk long distances. Always use proper lifting and moving protocols and techniques.
• Minimal hazards while in office environment. If transporting, may have occupational exposure when handling lab specimens and/or assisting with resident emergencies; however, minimal hazards if universal precautions are followed.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Rockingham, VA 22801: Relocate before starting work (Required)

Work Location: In person